SALES AND DELIVERY TERMS AND CONDITIONS WERE UPDATED ON 29 NOVEMBER 2022
Please see our sales terms and conditions for further information about discounts, ticket prices and changes, and reservations. You will find the updated sales terms and conditions of the Opera Restaurant further down on this page. We reserve the right to make changes.
Please note that all visitors, regardless of their age, must have their own ticket.
Full price tickets and concessionary tickets for under-20-year olds, students and pensioners can be exchanged in our online store free of charge. To exchange your ticket, you must have a valid user account. Tickets can’t be exhanged or cancelled in the mobile app. Group bookings of 10 or more tickets, promotional discount tickets and guest performance tickets are non-changeable and non-refundable. Tickets included in the gift bundles can’t be exchanged online.
Tickets can be exchanged as specified above for another performance in the same season, where seats are available. You will need to pay any difference in price between the original ticket and the new ticket. If you cannot decide for which performance you want to exchange your ticket, you can cancel the purchase and have the value of the tickets credited to your user account. You can cancel tickets and refreshments up to 24 hours before the start of a performance directly in your customer account or by calling our customer service. Cancellations cannot be made by email.
Please note that, in principle, the credit on your user account is valid only for another performance during the same performance period (August to June). The credit can be used to buy a gift voucher or a season ticket, but you cannot use it for tickets to a visiting performance.
Notice! User account balances are valid until spring 2023. The credit is valid for tickets and refreshments for performances in the 2022–2023 season as well as for gift vouchers and a season ticket. It cannot be used to buy tickets to a visiting performance. The right to exchange tickets or receive a refund does not apply to guest performances.
A service fee of €5 per ticket applies to exchanges made via the FNOB box office or telephone service. The service fee will be charged at the event of exchange. Tickets must be exchanged no later than 24 hours before the performance. Tickets that have been collected are non-refundable.
No refund will be granted for tickets that have not been exchanged in time (i.e. 24 hours or more before the performance) or for non-changeable tickets.
In the case of a repertoire change or a cancellation due to force majeure, the value of your ticket will be credited to your customer account in exchange for the original ticket. Service and delivery fees are non-refundable. If you do not want to use the credit for future performances, we will credit the value of your purchases to the payment method you used in the online store. Send us an e-mail to: liput@opera.fi and we will get back to you. If you have purchased tickets and / or refreshments from our customer service points, we may credit your bank account. Fill out the refund request form. Refund requests must be made within one month of the change or cancellation. In the event of a cancellation, the Finnish National Opera and Ballet will not reimburse any additional expenses incurred.
We operate with a dynamic pricing policy. The seats in the auditorium are divided into price categories from A to H, depending on their view of the stage. As well as the view, the price is affected by the acoustics, the distance from the stage, any obstructions such as safety rails, and the effects of the production’s direction on the view. The cheapest tickets may have restricted views, and the same price category may include tickets in different parts of the auditorium.
In addition to seat location, ticket prices are also affected by the performance date (day of the week and time of the year), and possible visiting artists, for example. The price of the seat may vary according to ticket demand during the performance period. The price of a seat may vary during the performance period. Tickets for premieres have a higher price range. For detailed pricing information and a seating plan showing seat availability, please visit your chosen production’s dedicated page and click on your preferred date.
Please note that the seats in the cheapest price category on the third balcony can’t be reserved.
Concession pricing is available for selected seats in the stalls and 1st and 2nd balconies unless otherwise indicated. Concessions are valid to limited productions. Discounts are given on the full price of tickets to performances in the Main Stage excluding premieres and guest performances. The discounts and concession fares will be rounded to the nearest euro. The prices and concessions for tickets to performances in Almi Hall and the foyers vary by production. The Finnish National Opera and Ballet reserves the right to make changes to availability of concessions and discounts.
Group discounts are valid from Monday to Thursday. The discount for groups of 10–29 people is 7% per ticket and 12% per ticket for groups of 30 or more. The group discount applies to seats in the stalls and on the first balcony.
Children and young adults under 20 years of age are given a 40–50% discount on the full ticket price. Please also see same-day tickets.
Students, conscripts and non-military servicemen are given a 40% discount on the full ticket price. Please also see same-day tickets.
Pensioners are given a discount of €10 per ticket on select seats in the stalls and the 1st balcony. Please also see same-day tickets.
Same-day tickets for under 20-year-olds, students, conscripts, non-military servicemen, the unemployed and pensioners are available at a special rate of €20 to €50 per ticket. The discounted tickets are available according to demand for select seats in the stalls and the 2nd balcony (no reservations allowed, discounts do not apply to cancellations) not earlier than 12 hours before the performance. Concession ticket holders must meet the applicable criteria, and proof of eligibility will be required upon arrival.
A Lucky Dip is a great value ticket for you if you don’t mind whereabouts in the auditorium you are seated. You can buy the ticket for the performance at any time in our online store, but you will only find out your seat number on the day of the performance. Lucky Dip seats are allocated in order of purchase, so speed is of the essence. Lucky Dip seats for autumn 2022 will be on sale 6 September at noon.
Travel agents / tour operators in charge of a group of 10 or more people are given a discount of 10% on the full ticket price. The discount applies to seats in the stalls and on the first balcony.
An I.D. or other proof of eligibility must be presented upon entry to the auditorium.
You can use culture benefits to buy opera tickets at our customer service desk and Stockmann service points. Culture benefits (such as Smartum, SmartumPay remote payment, Edenred, Epassi) are not accepted in the Finnish National Opera and Ballet online store. Eazybreak mobile payments are only accepted at Stockmann.
You can only use culture benefits to buy tickets for personal use, and identity must be proven upon collecting tickets. Culture benefits are not valid for purchasing gift vouchers.
You can reserve tickets from our telephone sales on +358 (0)9 4030 2211 (reservation fee €5 per order) and collect them from the FNOB customer service desk or the Stockmann service desks. Stockmann charges a printing fee of €1.50 per ticket. If your order contains more than one ticket, you can make a partial payment with a credit card on the phone or at a service desk and use your culture benefit to pay for the remaining ticket upon arriving at the performance. Tickets will be printed once all payments are made. Please note that the €5 reservation fee cannot be paid with culture benefits.
Please call the Finnish National Opera and Ballet customer service on +358 (0)9 4030 2211 to reserve your tickets and tell us you want to pay with SmartumPay remote payment. You will be given a reservation number, which you’ll need to enter into the message field when paying for the ticket with SmartumPay remote payment. This will enable the Finnish National Opera and Ballet to allocate the payment to your reservation once we get the receipt for your payment. We will then send the ticket to your email. Please note that the remote payment must cover the entire value of the ticket. Please note that you can’t buy tickets for other people with SmartumPay, as the SmartumPay benefits are intended for your personal use only. A reservation fee of €5 per order applies.
Please call the Finnish National Opera and Ballet customer service on +358 (0)9 4030 2211 to reserve your tickets and tell us you want to pay with Edenred remote mobile payment. You will be given a reservation number, which you’ll need to enter into the message field when paying for the ticket with Edenred remote payment. This will enable the Finnish National Opera and Ballet to allocate the payment to your reservation once we get the receipt for your payment. We will then send the ticket to your email. Please note that the remote mobile payment must cover the entire value of the ticket. Please note that you can’t buy tickets for other people with Edenred, as the Edenred benefits are intended for your personal use only. A reservation fee of €5 per order applies.
Please call the Finnish National Opera and Ballet customer service on +358 (0)9 4030 2211 to reserve your tickets and tell us you want to pay with Epassi remote payment. You will be given a reservation number, which you’ll need to enter into the message field when paying for the ticket with Epassi remote payment. This will enable the Finnish National Opera and Ballet to allocate the payment to your reservation once we get the receipt for your payment. To make the remote payment, login to your Epassi account in the browser and choose Online payments. We will then send the ticket to your email. Please note that the remote payment must cover the entire value of the ticket. Please note that you can’t buy tickets for other people with Epassi, as the Epassi benefits are intended for your personal use only. A reservation fee of €5 per order applies.
The gift voucher is valid for 24 months from the date of purchase.
You can redeem your gift voucher in the online store, at the FNOB customer service, and at Stockmann customer service desks. You don’t have to use the full amount of the gift voucher at once. The gift voucher is also valid for purchasing refreshments. A gift voucher can also be redeemed with a user account credit.
You must have a user account in the Opera and Ballet online store. We have created a user account for you automatically if you have purchased tickets or refreshments from our customer service. By signing in, you can manage your ticket purchases, edit your contact details and browse your purchase history. If you cannot attend the performance for which you have bought tickets, you can exchange your tickets for another performance. When you cancel your purchase, the value of the tickets will be credited to your user account. Right to exchange tickets or receive a refund does not apply guest performances.
Your user account credit is valid for tickets and refreshments to performances in the current performance period (August to June). You can also use it to buy a gift voucher or a season ticket. You cannot use the credit to buy tickets to a visiting performance. The balance on your user account will expire at the end of the performance period.
Tickets to the Finnish National Opera and Ballet are sold by the oopperabaletti.fi online store, the FNO box office and Stockmann department stores. Ticket prices in the online store and box office are the same. A charge of €5 applies to each booking. The Stockmann service desks charge a service fee of €1.50 per ticket or season ticket.
Choose e-ticket as your delivery method. You can print your ticket yourself or show it on the screen of your mobile device upon entry to the performance. There is no service fee for e-tickets. The ticket(s) will be sent to you in PDF format via email. By downloading the Opera & Ballet mobile app, you can easily forward tickets to all members of your party. Any e-tickets you purchase will be saved in your user account. If necessary, just sign in to your account to print them again.
You can book tickets by telephone or at the FNO box office. Tickets cannot be booked in the online store or at Stockmann service desks. A charge of €5 applies to each booking. The bookings for individual tickets are valid for 1–2 weeks, but the tickets must be collected no later than 2 days before the performance. If you have a valid user account, you can also pay for any tickets you have booked in our online store. Please do not hesitate to contact our customer service if you need help signing in to your account.
Please note that bookings are not accepted for the special-priced tickets for the third balcony in the H price category. You can buy them directly from our service desks or online store.
You can order tickets and pay them by credit card or invoice by calling the FNO box office. We will ask for your credit card details (Visa, Eurocard, MasterCard) and charge your card for the total amount of your ticket order. You can choose to have your tickets sent to you by email or post.
Service and delivery fees:
– payment by invoice and delivery by post or email: €10 per order
– payment by credit card and delivery by post: €10 per order
– payment by credit card and delivery by email: €5 per order
When collecting the tickets you have booked at Stockmann, the Stockmann service fee of €1.50 per ticket will be added to the €1.50 per ticket booking fee.
Our online store accepts all the major cards (Visa, Eurocard, MasterCard), online bank transfer, user account credit, and online gift vouchers for the season currently on sale.
The FNO box office accepts cash, debit cards, Visa Electron and the major credit cards, as well as Finnish kulttuuriseteli culture vouchers (Smartum, Tyky-kuntoseteli, Tyky-Online and Virikeseteli), ePassi, Edenred card and mobile payment and Smartum Saldo card and SmartumPay remote payment.
Group discounts are valid for select seats from Monday to Thursday. The discounted seats vary by production. The discount for groups of 10–29 people is 7% per ticket and 12% per ticket for groups of 30 or more. The group discount applies to seats in the stalls and on the first balcony.
You can currently purchase a maximum of 20 tickets for the same performance from the online store. For larger groups, please contact the FNOB group sales.
Group bookings are valid for a maximum of 2 months, but the tickets must be collected no later than 30 days before the performance. Please note that group tickets are non-changeable. The booking fee is €5 per booking. The fee is charged upon collection for all bookings of fewer than 30 tickets. The tickets can be collected in the oopperabaletti.fi online store, the FNO box office and at Stockmann department stores.
If you prefer to pay for group tickets by invoice, please contact FNOB group sales. Once you have paid the invoice, you can choose to have your tickets sent to you by post or email. The delivery charge is €10 per delivery (payment terms 7 days).
Groups are allowed to make reservations in advance for the upcoming season’s performances. These are subject to a 10 euro service charge per reservation, which is charged upon confirmation.
The price of a Lucky Dip ticket is 45–59 euro and it entitles you to the best available seat in the stalls or balcony (valued at 69–89 euro at least).
You can buy your Lucky Dip at any time online, but you will only find out your seat on the day of the performance, ticket will be sent to your email.
Seats for Lucky Dips are allocated in order of purchase from the best available seats selected by the Finnish National Opera and Ballet, primarily in the stalls. Unfortunately, we cannot guarantee seats together for customers who buy two Lucky Dips. A limited number of Lucky Dips are available for selected performances only. Max. 2 tickets per purchase. Lucky Dip sales end the day before the performance or once the Lucky Dips for the performance have sold out. Lucky Dips are non-exchangeable and non-refundable.
We always give age recommendations for all of our performances. You’ll find performance-specific age limits and suggestions on each dedicated performance page. Main Stage performances are not suitable for children under 5 years of age. The duration of the performances, the bright lights and the powerful sounds often prove to be too much for babies and toddlers. Because of this, under-5s are not admitted to our Main Stage performances.
Pre-performance and interval refreshments are sold by the Finnish National Opera and Ballet online store, box office, telephone service and Opera&Ballet mobile app. All purchases must be paid for at the time of placing the order. You will receive an order confirmation via email. Please bring it with you to the performance, either as a printout or on the screen of your mobile device. Your table number will be emailed to you no later than few hours before the performance. Your table number will also be sent to the mobile app.
Our restaurant service is provided by Food&Events Tapahtumaravintolat.
The selection may vary for different performances and dates. When ordering refreshments online, please provide the date of the performance and the size of your party. The refreshments will be laid out on the table for you at the time of your choice, either before the performance or during the interval.
For a comprehensive ingredient listing of our refreshments, please contact our box office or telephone service.
Our aim is to reserve a table for you as close to your exit route from the auditorium as possible. Should the performance be very full, your table may also be located in the Almi Hall Foyer, one floor below the Main Foyer. Please note that we cannot guarantee a specific table for orders made via the online store. We may also seat several parties at the same table. You may be assigned a bar height table for enjoying refreshments standing up.
We will email your table number and location to the address linked to your user account, no later than few hours before the performance. Your table number will also be sent to the mobile app.
You can order refreshments and pay for them by credit card or invoice by calling the FNO telephone service. We will ask for your credit card details (Visa, Eurocard, MasterCard, Diners) and charge your card for the total amount.
We charge a service fee of €5 for telephone orders confirmed by email. The service fee does not apply to wheelchair accessible tables booked and paid for by telephone.
If you are unable to attend the performance, you can cancel any refreshments you have purchased up until 24 hours before the performance. Please note that in order to cancel your order, you must be signed in to your user account at the Finnish National Opera and Ballet online store. The value of the cancelled refreshments will be credited to your user account. This credit can be used for refreshments and tickets within the current season, and for gift vouchers or season tickets. The credit of your user account will expire at the end of the season. Refreshment orders that have not been cancelled or changed by 24 hours before the performance will not be refunded.
Art&Dinner menus and wine selections to complement the meal can be purchased via the Opera and Ballet’s online store, box office, telephone service as well as the Opera&Ballet mobile app. Menus and wine selections must be ordered no later than 96 hours (four days) before the performance. Menus and wine selections do not include tickets to the evening’s performance.
You can cancel your Art&Dinner menu and wine selection by calling our customer service or via email no later than 96 hours (four days) before the show. The value of your cancelled refreshments will be refunded to you. Service and delivery fees are non-refundable. You cannot cancel Art&Dinner menus and wine selections in our online store. If you cancel later than this, you will receive a 50% refund. Refreshments orders that have not been cancelled by 24 hours before the performance will not be refunded.