Sales and delivery terms and conditions

Due to exceptional circumstances, we reserve the right to make changes. Read about our safety recommendations here. (Sales and Delivery Terms and Conditions were updated on 13 January 2022).

Please see our sales terms and conditions for further information about discounts, ticket prices and changes, and reservations.  You will find the updated sales terms and conditions of the Opera Restaurant further down on this page.

Please note that all visitors, regardless of their age, must have their own ticket.

The COVID Pass is required of all visitors aged 16 and above to all events and performances. If you are unable to attend a performance because of the COVID Pass, you can cancel your tickets and refreshments by signing in to your user account or by telephone until 7 hours before the performance. Cancellations by email are not accepted. For more information about cancellations due to the COVID Pass, please see our information for staying safe.

We are taking the safety recommendations seriously. You will find all the latest information for staying safe at the Opera House here.

You can cancel tickets and refreshments up to 7 hours before the start of a performance directly in your customer account or by calling our customer service. Cancellations cannot be made by email. Please only visit us if you’re feeling well.

Please note that the right to exchange tickets or receive a refund does not apply to guest performances.

How to cancel your tickets and refreshments online:

1. Sign in to your customer account here.
2. Go to Upcoming Events
3. Select the performance you want to cancel and click the Cancel button beneath the  performance details.
4. Follow the onscreen instructions.
5. Remember to also cancel any refreshments you’ve ordered for the performance.
6. The value of your purchase will be instantly returned to your customer account as credit. The credit on your account will remain valid for performances in season 2022–2023.

Full price tickets and concessionary tickets for under-20-year olds, students and pensioners can be exchanged in our online store free of charge. To exchange your ticket, you must have a valid user account. Group bookings of 10 or more tickets, promotional discount tickets and guest performance tickets are non-changeable and non-refundable. Tickets included in the gift bundles can’t be exchanged online or in the mobile app. Should you need to change them to another date, please contact our customer service.

Tickets can be exchanged as specified above for another performance in the same season, where seats are available. You will need to pay any difference in price between the original ticket and the new ticket. If you cannot decide for which performance you want to exchange your ticket, you can cancel the purchase and have the value of the tickets credited to your user account. Please note that, in principle, the credit on your user account is valid only for another performance during the same performance period (August to June). The credit can be used to buy a gift voucher or a season ticket, but you cannot use it for tickets to a visiting performance.

Due to the exceptional situation caused by the coronavirus epidemic, we have extended the validity of user account balances until spring 2023. The credit is valid for tickets and refreshments for performances in the 2022–2023 season as well as for gift vouchers and a season ticket. It cannot be used to buy tickets to a visiting performance. The right to exchange tickets or receive a refund does not apply to guest performances. Separate terms and conditions apply to The Phantom of the Opera musical and the Love Never Dies concert.

A service fee of €5 per ticket applies to exchanges made via the FNO box office or telephone service. The service fee will be charged at the event of exchange. Tickets must be exchanged no later than 7 hours before the performance. Tickets that have been collected are non-refundable.

No refund will be granted for tickets that have not been exchanged in time (i.e. 7 hours or more before the performance) or for non-changeable tickets. In the case of a repertoire change or a cancellation due to force majeure, the value of your ticket will be credited to your customer account in exchange for the original ticket. Service and delivery fees are non-refundable. If you do not want to use the credit for future performances, we can credit the value of your purchases to the payment method you used in the online store. Send us an e-mail to: liput@opera.fi and we will get back to you. You may also request to have your refund paid into your bank account. Please click here to complete a form. Refund requests must be made within one month of the change or cancellation. In the event of a cancellation, the Finnish National Opera and Ballet will not reimburse any additional expenses incurred.

We operate with a dynamic pricing policy. The seats in the auditorium are divided into price categories from A to H, depending on their view of the stage. As well as the view, the price is affected by the acoustics, the distance from the stage, any obstructions such as safety rails, and the effects of the production’s direction on the view. The cheapest tickets may have restricted views, and the same price category may include tickets in different parts of the auditorium.  

In addition to seat location, ticket prices are also affected by the performance date (day of the week and time of the year), and possible visiting artists, for example. The price of the seat may vary according to ticket demand during the performance period. The price of a seat may vary during the performance period. Tickets for premieres have a higher price range. For detailed pricing information and a seating plan showing seat availability, please visit your chosen production’s dedicated page and click on your preferred date.

Please note that the seats in the cheapest price category on the third balcony can’t be reserved.

We’ve created special gift bundles of the ballet productions in our centenary year. When you buy tickets to two different ballet productions in the same transaction, we’ll give you a 15% discount. Choose 3 ballets and you’ll save 20%. The gift bundles can include tickets to Swan Lake, Sibelius and Triple Bill: Made in Finland.

Offer applies to standard priced tickets in categories A to C, excluding premieres. The discount will be calculated automatically when you add the tickets to your basket in our online store or mobile app. The ticket bundle must include an equal number of tickets to each performance.

Please note the distinct sales terms and conditions for the Ballet100 ticket bundles. Tickets within the ticket bundles cannot be returned or exchanged in our online store. To exchange your tickets, please call us or visit our customer service point at the Opera House. Exchanges are permitted until 7 hours before the start of the original performance. We do not accept exchange requests via email.

Concession pricing is available for selected seats in the stalls and 1st and 2nd balconies unless otherwise indicated. Concessions are valid to limited productions. Discounts are given on the full price of tickets to performances in the Main Stage excluding premieres and guest performances. The discounts and concession fares will be rounded to the nearest euro. The prices and concessions for tickets to performances in Almi Hall and the foyers vary by production. The Finnish National Opera and Ballet reserves the right to make changes to availability of concessions and discounts.

Group discounts are valid from Monday to Thursday. The discount for groups of 10–29 people is 7% per ticket and 12% per ticket for groups of 30 or more. The group discount applies to seats in the stalls and on the first balcony. 

Children and young adults under 20 years of age are given a 40–50% discount on the full ticket price. Please also see same-day tickets.

Students, conscripts and non-military servicemen are given a 40% discount on the full ticket price. Please also see same-day tickets.

Pensioners are given a discount of €10 per ticket on select seats in the stalls and the 1st balcony. Please also see same-day tickets.

Same-day tickets for under 20-year-olds, students, conscripts, non-military servicemen, the unemployed and pensioners are available at a special rate of €20 to €50 per ticket. The discounted tickets are available according to demand for select seats in the stalls and the 2nd balcony (no reservations allowed, discounts do not apply to cancellations) not earlier than 12 hours before the performance. Concession ticket holders must meet the applicable criteria, and proof of eligibility will be required upon arrival.

A Lucky Dip is a great value ticket for you if you don’t mind whereabouts in the auditorium you are seated. You can buy the ticket for the performance at any time in our online store, but you will only find out your seat number on the day of the performance. Lucky Dip seats are allocated in order of purchase, so speed is of the essence. New, even more affordable Lucky Dips will be available in the 2021–2022 season. They will guarantee a seat on the third balcony or a better location.

Lucky Dip sales will start in winter 2022. By joining the Friends of the Finnish National Opera and Ballet, you will be one of the first to know when Lucky Dips become available.

Travel agents / tour operators in charge of a group of 10 or more people are given a discount of 10% on the full ticket price. The discount applies to seats in the stalls and on the first balcony.

If requested, an I.D. or other proof of eligibility must be presented upon entry to the auditorium.

You can use culture benefits to buy opera tickets at our customer service desk and Stockmann service points. Culture benefits (such as Smartum, SmartumPay remote payment, Edenred, ePassi) are not accepted in the Finnish National Opera and Ballet online store. Eazybreak mobile payments are only accepted at Stockmann.

You can only use culture benefits to buy tickets for personal use, and identity must be proven upon collecting tickets. Culture benefits are not valid for purchasing gift vouchers.

You can reserve tickets from our telephone sales on +358 (0)9 4030 2211 (reservation fee €5 per order) and collect them from the FNOB customer service desk or the Stockmann service desks. Stockmann charges a printing fee of €1.50 per ticket. If your order contains more than one ticket, you can make a partial payment with a credit card on the phone or at a service desk and use your culture benefit to pay for the remaining ticket upon arriving at the performance. Tickets will be printed once all payments are made. Please note that the €5 reservation fee cannot be paid with culture benefits.

How to buy tickets with SmartumPay remote payment

Please call the Finnish National Opera and Ballet customer service on +358 (0)9 4030 2211 to reserve your tickets and tell us you want to pay with SmartumPay remote payment. You will be given a reservation number, which you’ll need to enter into the message field when paying for the ticket with SmartumPay remote payment. This will enable the Finnish National Opera and Ballet to allocate the payment to your reservation once we get the receipt for your payment. We will then send the ticket to your email. Please note that the remote payment must cover the entire value of the ticket. What’s more, you can only use SmartumPay to pay for your own ticket, as the Smartum benefits are personal. A reservation fee of €5 per order applies.

The gift voucher is valid for 24 months from the date of purchase. This applies to all currently valid gift vouchers, which were originally valid for 12 or 18 months. The validity of all gift vouchers has been extended due to the coronavirus pandemic. 

You can redeem your gift voucher in the online store, at the FNOB customer service, and at Stockmann customer service desks. You don’t have to use the full amount of the gift voucher at once. The gift voucher is also valid for purchasing pre-performance or interval refreshments. User account credit is valid for gift vouchers.

You must create a user account to make purchases in our new online store. We have already created a user account for you if you have purchased tickets or refreshments from our customer service. By signing in, you can manage your ticket purchases, edit your contact details and browse your purchase history. If you cannot attend the performance for which you have bought tickets, you can exchange your tickets for another performance. When you cancel your purchase, the value of the tickets will be credited to your user account. 

You must use all the credit in your user account during spring 2023. The credit is also valid for tickets and refreshments for performances in the 2022–2023 season as well as for gift vouchers valid for 24 months from the date of purchase. You can also use it to buy a season ticket. It cannot be used to buy tickets to a visiting performance.

User account credit in normal circumstances

In normal circumstances, your user account credit is valid for tickets to performances in the current performance period (August to June). You can also use it to buy a gift voucher or a season ticket.  You cannot use the credit to buy tickets to a visiting performance (such as Tero Saarinen Company and the Helsinki International Ballet Competition). The balance on your user account will expire at the end of the performance period.

Tickets to the Finnish National Opera and Ballet are sold by the oopperabaletti.fi online store, the FNO box office and Stockmann department stores. Ticket prices in the online store and box office are the same. A charge of €5 applies to each booking. The Stockmann service desks charge a service fee of €1.50 per ticket or season ticket.

Online store

Choose e-ticket as your delivery method. You can print your ticket yourself or show it on the screen of your mobile device upon entry to the performance. There is no service fee for e-tickets. The ticket(s) will be sent to you in PDF format via email. By downloading the Opera & Ballet mobile app, you can easily forward tickets to all members of your party. Any e-tickets you purchase will be saved in your user account. If necessary, just sign in to your account to print them again.

Bookings

You can book tickets by telephone or at the FNO box office. Tickets cannot be booked in the online store or at Stockmann service desks. A charge of €5 applies to each booking. The bookings for individual tickets are valid for 1–2 weeks, but the tickets must be collected no later than 2 days before the performance. If you have a valid user account, you can also pay for any tickets you have booked in our online store. Please do not hesitate to contact our customer service if you need help signing in to your account.

Please note that bookings are not accepted for the special-priced tickets for the third balcony in the H price category. You can buy them directly from our service desks or online store.

You can order tickets and pay them by credit card or invoice by calling the FNO box office. We will ask for your credit card details (Visa, Eurocard, MasterCard, AMEX) and charge your card for the total amount of your ticket order. You can choose to have your tickets sent to you by email or post.

Service and delivery fees:
– payment by invoice and delivery by post or email: €10 per order
– payment by credit card and delivery by post: €10 per order
– payment by credit card and delivery by email: €5 per order

When collecting the tickets you have booked at Stockmann, the Stockmann service fee of €1.50 per ticket will be added to the €1.50 per ticket booking fee.   

Payment options

Our online store accepts all the major cards (Visa, Eurocard, MasterCard, AMEX), online bank transfer, user account credit, and online gift vouchers for the season currently on sale.

The FNO box office accepts cash, debit cards, Visa Electron and the major credit cards, as well as Finnish kulttuuriseteli culture vouchers (Smartum, Tyky-kuntoseteli, Tyky-Online and Virikeseteli), ePassi, Edenred card and mobile payment and Smartum Saldo card and SmartumPay remote payment.

Discounts

Group discounts are valid for select seats from Monday to Thursday. The discounted seats vary by production. The discount for groups of 10–29 people is 7% per ticket and 12% per ticket for groups of 30 or more. The group discount applies to seats in the stalls and on the first balcony.

You can currently purchase a maximum of 20 tickets for the same performance from the online store. For larger groups, please contact the FNOB group sales.

Booking terms and conditions

Group bookings are valid for a maximum of 2 months, but the tickets must be collected no later than 30 days before the performance. Please note that group tickets are non-changeable. The booking fee is €5 per booking. The fee is charged upon collection for all bookings of fewer than 30 tickets. The tickets can be collected in the oopperabaletti.fi online store, the FNO box office and at Stockmann department stores.

If you prefer to pay for group tickets by invoice, please contact FNOB group sales. Once you have paid the invoice, you can choose to have your tickets sent to you by post or email. The delivery charge is €10 per delivery (payment terms 7 days).

Reservations for season 2021–2022 performances

Groups are allowed to make reservations in advance for the upcoming season’s performances. These are subject to a 10 euro service charge per reservation, which is charged upon confirmation.

The price of a Lucky Dip ticket is 49–55 euro. It entitles you to the best available seat in the stalls or balcony (valued at 69–99 euro). New, even more affordable Lucky Dips (20–30 euro) will be available in the 2021–2022 season. They will guarantee a seat on the third balcony or a better location.

Lucky Dip sales will start in winter 2022.

You can buy your Lucky Dip at any time online, but you will only find out your seat on the day of the performance, ticket will be sent to your email.

Seats for Lucky Dips are allocated in order of purchase from the best available seats selected by the Finnish National Opera and Ballet, primarily in the stalls. Unfortunately, we cannot guarantee seats together for customers who buy two Lucky Dips. A limited number of Lucky Dips are available for selected performances only. Max. 2 tickets per purchase. Lucky Dip sales end the day before the performance or once the Lucky Dips for the performance have sold out. Lucky Dips are non-exchangeable and non-refundable.

Pre-performance and interval refreshments are sold by the Finnish National Opera and Ballet online store, box office, telephone service and Opera&Ballet mobile app. All purchases must be paid for at the time of placing the order. You will receive an order confirmation via email. Please bring it with you to the performance, either as a printout or on the screen of your mobile device. Your table number will be emailed to you no later than few hours before the performance. Your table number will also be sent to the mobile app.

Refreshments for groups of over 20 people can be ordered from the corporate and group sales of the Opera Restaurant.

The selection may vary for different performances and dates. When ordering refreshments online, please provide the date of the performance and the size of your party. The refreshments will be laid out on the table for you at the time of your choice, either before the performance or during the interval.

For a comprehensive ingredient listing of our refreshments, please contact our box office or telephone service.

Our aim is to reserve a table for you as close to your exit route from the auditorium as possible. Should the performance be very full, your table may also be located in the Almi Hall Foyer, one floor below the Main Foyer. Please note that we cannot guarantee a specific table for orders made via the online store. We may also seat several parties at the same table. You may be assigned a bar height table for enjoying refreshments standing up.

We will email your table number and location to the address linked to your user account, no later than few hours before the performance. Your table number will also be sent to the mobile app.

You can order refreshments and pay for them by credit card or invoice by calling the FNO telephone service. We will ask for your credit card details (Visa, Eurocard, MasterCard, Diners) and charge your card for the total amount. Please note that AMEX cards are currently only accepted for refreshment purchases in the FNO box office and the online store.

We charge a service fee of €5 for telephone orders confirmed by email. The service fee does not apply to wheelchair accessible tables booked and paid for by telephone.

If you are unable to attend the performance, you can cancel any refreshments you have purchased up until 7 hours before the performance. Please note that in order to cancel your order, you must be signed in to your user account at the Finnish National Opera and Ballet online store. The value of the cancelled refreshments will be credited to your user account. This credit can be used for refreshments and tickets within the current season, and for gift vouchers or season tickets. The credit of your user account will expire at the end of the season. Refreshment orders that have not been cancelled or changed by 7 hours before the performance will not be refunded.