Sales and delivery terms and conditions

SALES AND DELIVERY TERMS AND CONDITIONS WERE UPDATED ON 24 APRIL 2025

Please see our sales terms and conditions for further information about discounts, ticket prices and ticket exchanges. You will find the sales terms and conditions of the Opera Restaurant further down on this page. We reserve the right to make changes.

Please note that we can only take responsibility for tickets bought in our own channels. It’s the customer’s responsibility to ensure that their purchase information matches their order. All visitors, regardless of their age, must have their own ticket. Children younger than 5 are not admitted to Main Stage performances.

Exchanging your ticket

Flexible pricing

Concessions and discounts

Delivery and payment options

Age limits and recommendations

Stage24

Opera Shop

The Opera restaurant

Exchanging your ticket

Full price tickets and concessionary tickets for under-20-year olds, students and pensioners can be exchanged in our online store free of charge. Tickets and refreshments can be exchanged for credit up until 24 hours before the start of a performance either via your customer account in our online store or by calling our customer services. A service fee of €5 per ticket applies to ticket exchanges and exchanges of tickets for credit made at the FNOB customer service. The service fee will be charged at the time of the exchange. Tickets cannot be exchanged via email.

To exchange your ticket, you must have a valid customer account. Tickets can’t be exchanged in the mobile app. Group bookings of 10 or more tickets, promotional discount tickets and tickets to guest performances are non-changeable.

You can change your tickets for another performance in the same season, subject to seat availability. In case the new ticket is more expensive, you will need to pay the price difference. If you’re not sure for which performance you want to exchange your ticket, you can choose to have the value of the tickets credited to your customer account instead. Please note that, in principle, the credit in your customer account is valid only for performances and/or refreshments during the same performance season (August to June). Read more about using your customer account credit.

Please note that tickets for the 2025–2026 season can be exchanged from June 2nd.

How to exchange tickets and refreshments for credit in our online store:

Sign in to your customer account here.
Go to My Events
Select the performance you want to exchange and click the Exchange for credit button beneath the performance details.
Follow the onscreen instructions.
Remember to also cancel any refreshments you’ve ordered for the performance.
The value of your purchase will be instantly converted to credit in your customer account, which is valid for performances during the same performance season and refreshments, gift vouchers or season tickets. Read more about using your customer account credit.

No refund will be granted for tickets that have been paid for and not exchanged in time (i.e. no later than 24 hours before the performance) or for non-changeable tickets.

Repertoire changes and force majeure cases

In the case of a repertoire change or a cancellation due to force majeure, the value of your ticket will be credited to your customer account in exchange for the original ticket. Service and delivery fees are non-refundable. If you do not want to use the credit for future performances, we will credit the value of your purchases to the payment method you used in the online store. Please send us an e-mail to: liput@opera.fi and we will get back to you. If you have purchased tickets and / or refreshments from a customer service point, we can also make a bank transfer. Refund requests must be made within one month of the exchange or cancellation. In the event of a cancellation, the Finnish National Opera and Ballet will not reimburse any additional expenses incurred.

Flexible pricing

We operate with a dynamic pricing policy. The seats in the auditorium are divided into price categories from A to H, depending on their view of the stage. As well as the view, the price is affected by the acoustics, the distance from the stage, any obstructions such as safety rails, and the effects of the production’s direction on the view of the stage and the surtitles. The cheapest tickets may have restricted views, and the same price category may include tickets in different parts of the auditorium.

In addition to seat location, ticket prices are also affected by the performance date (day of the week and time of the year), and possible visiting artists, for example. The price of the seat may vary according to ticket demand during the performance period. The price of a seat may vary during the performance period. Tickets for premieres have a higher price range. For detailed pricing information and a seating plan showing seat availability, please visit your chosen production’s dedicated page and click on your preferred date.

Please note that the seats in the cheapest price category on the 3rd Balcony can’t be reserved.

Concessions and discounts

Concession pricing is available for selected seats in the Stalls and 1st and 2nd Balconies unless otherwise indicated. Concessions are valid to limited productions. Please note that all tickets on the 3rd balcony are always sold at full price. Discounts are given on the full price of tickets to performances in the Main Stage excluding premieres and guest performances. The discounts and concession fares will be rounded to the nearest euro. The prices and concessions for tickets to performances in Almi Hall and the foyers vary by production. The Finnish National Opera and Ballet reserves the right to make changes to availability of concessions and discounts.

An I.D. or other proof of eligibility must be presented upon entry to the auditorium.

Group discounts are valid from Monday to Thursday. The group discount applies to seats in the Stalls and on the 1st Balcony. The group discount for 10–29 people is 8% per ticket. Groups of 30–49 people get a 13% discount per ticket. If a group purchases at least 31 tickets, the group leader’s ticket costs only 35 euros. For groups of 50 or more, the discount is 15% per ticket, and if the group purchases at least 51 tickets, the group leader’s ticket is free.

Culture benefits

You can use culture benefits to buy opera and ballet tickets at our customer service point and service point of Stockmann Helsinki City Center department store. Please note that paper culture vouchers are not accepted as a payment method at the Finnish National Opera and Ballet customer service point. You can use paper culture vouchers to buy opera and ballet tickets at Stockmann service point.

Tickets cannot be redeemed with culture benefits (e.g., SmartumPay, SmartumPay remote payment, Edenred, Epassi) in the Opera and Ballet online store.

You can only use culture benefits to buy tickets for personal use, and identity must be proven upon collecting tickets. Culture benefits are not valid for purchasing gift vouchers.

You can reserve tickets from our telephone sales on +358 (0)9 4030 2211 (reservation fee €5 per order) and collect them from the FNOB customer service desk or the Stockmann Helsinki City Center service desk. Stockmann charges a printing fee of €1.50 per ticket and a payment method fee of €5 per ticket for tickets paid with cultural benefits.

How to buy tickets with SmartumPay remote payment

Please call our customer service on +358 (0)9 4030 2211 to reserve your tickets and tell us you want to pay with SmartumPay remote payment. You will be given a reservation number, which you’ll need to enter into the message field when paying for the ticket with SmartumPay remote payment. This will enable us to allocate the payment to your reservation once we get the receipt for your payment. We will then send the ticket to your email. Please note that the remote payment must cover the entire value of the ticket. Please note that you can’t buy tickets for other people with SmartumPay, as the SmartumPay benefits are intended for your personal use only. A reservation fee of €5 per order applies.

How to buy tickets with Edenred remote payment

Please call our customer service on +358 (0)9 4030 2211 to reserve your tickets and tell us you want to pay with Edenred remote mobile payment. You will be given a reservation number, which you’ll need to enter into the message field when paying for the ticket with Edenred remote payment. This will enable us to allocate the payment to your reservation once we get the receipt for your payment. We will then send the ticket to your email. Please note that the remote mobile payment must cover the entire value of the ticket. Please note that you can’t buy tickets for other people with Edenred, as the Edenred benefits are intended for your personal use only. A reservation fee of €5 per order applies.

How to buy tickets with Epassi remote payment at epassi.fi

Please call our customer service on +358 (0)9 4030 2211 to reserve your tickets and tell us you want to pay with Epassi remote payment. You will be given a reservation number, which you’ll need to enter into the message field when paying for the ticket with Epassi remote payment. This will enable us to allocate the payment to your reservation once we get the receipt for your payment. To make the remote payment, login to your Epassi account in the browser (epassi.fi) and choose Online payments. We will then send the ticket to your email. Please note that the remote payment must cover the entire value of the ticket. Please note that you can’t buy tickets for other people with Epassi, as the Epassi benefits are intended for your personal use only. A reservation fee of €5 per order applies.

How to buy tickets using a Smartum Giftcard or OwnGiftcard

You can choose Smartum Giftcard as a payment method for buying tickets at the customer service point of the Finnish National Opera and Ballet. Smartum Giftcards can’t be used to pay for refreshments at the Opera Restaurant or products at the Opera Shop. Please note that Smartum offers two types of giftcards. Smartum Giftcards are accepted for purchasing several tickets, as they are not linked to employee benefits, nor are the cards strictly for personal use. Smartum OwnGiftcards can only be used to pay for tickets for your own personal use.

Gift voucher

The gift voucher is valid for 24 months from the date of purchase.

You can redeem your gift voucher in the online store, at the FNOB customer service, and at customer service desk of Stockmann Helsinki City Center department store. You don’t have to use the full amount of the gift voucher at once. The gift voucher is also valid for purchasing refreshments. Gift voucher cannot be used to pay for refreshments at the Opera Restaurant service counters located in the foyers.

A gift voucher can also be redeemed with a customer account credit. Buy a gift vocher online.

customer account

We have created a customer account for you automatically if you have purchased tickets or refreshments or subscribed to our newsletter. By signing in, you can manage your ticket purchases, edit your contact details and browse your purchase history. If you cannot attend the performance for which you have bought tickets, you can exchange your tickets for another performance on your customer account. When you exchange your purchase for credit, the value of the tickets will be credited to your customer account. Tickets to guest performances and tickets bought at campaign prices are non-exchangeable. Read more about exchanging tickets.

Using customer account credit

Your customer account credit is valid for tickets and refreshments to performances in the current performance period (August to June). You can also use it to buy a gift voucher or a season ticket. You cannot use the credit to buy tickets to a visiting performance.

At the end of the season, we will send you a gift voucher equivalent to the value of any unused credit in your customer account. The gift voucher is valid for 24 months.

Service and reservation fees

Tickets to the Opera and Ballet are sold by the oopperabaletti.fi online store, the FNOB customer service and Stockmann Helsinki City Center department store. Ticket prices in the online store and customer service are the same.

Please be aware that we only accept ticket reservations for groups.

For ticket exchanges and exchanges of tickets for customer account credit made through the Finnish National Opera and Ballet customer service, a service fee of €5 per ticket will apply.

When using remote payment methods for culture vouchers, a booking fee of €5 per order will apply.

For group bookings, a reservation fee of €5 per booking will be charged for orders of less than 30 tickets, payable upon ticket collection. A fee of €10 per reservation is charged for advance group ticket bookings.

The service desk of Stockmann Helsinki City Center department store charges a service fee of €1.50 per ticket, season ticket or gift voucher. Additionally, Stockmann charges a payment method fee of €5 per ticket for tickets paid with cultural benefits.

Delivery and payment options

Online store

The ticket(s) bought from our online store will be sent to your email address in PDF format. You can print your ticket yourself or show it on the screen of your mobile device upon entry to the performance. There is no service fee for PDF-tickets. Any PDF-tickets you purchase will be saved in your user account. If necessary, just sign in to your account to send them to your email again. By downloading the Opera&Ballet mobile app you can easily view your tickets and forward them to all members of your party.

Customer service

You can buy tickets by telephone or at the FNOB box office and service point of Stockmann Helsinki City Center department store. We reserve tickets only for groups. Ticket orders for individuals are paid when placing the order. Tickets cannot be booked in the online store or at Stockmann’s service point either.

You can order tickets and pay them by credit card or invoice by calling the FNOB box office. We will ask for your credit card details (Visa, Eurocard, MasterCard) and charge your card for the total amount of your ticket order. Your call is not recorded. You can choose to have your tickets sent to you by email or post.

Service and delivery fees:

payment by invoice and delivery by post or email: €10 per order
payment by credit card and delivery by post: €10 per order
payment by credit card and delivery by email: €5 per order

Please note that, if you pay tickets by e-invoicing, it is necessary to allow several weeks for the invoice payment to be processed and tickets to be delivered in time for the performance.

Payment options

Our online store accepts all the major cards (Visa, Eurocard, MasterCard), online bank transfer, customer account credit, and online gift vouchers for the season currently on sale.

The FNOB box office accepts cash, debit cards, Visa Electron and the major credit cards (Visa, Eurocard, MasterCard), as well as ePassi, Edenred card and mobile payment and SmartumPay and SmartumPay remote payment.

Online Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying

Group tickets

Discounts

Group discounts are valid from Monday to Thursday. The group discount applies to seats in the Stalls and on the 1st Balcony.

The group discount for 10–29 people is 8% per ticket. Groups of 30–49 people get a 13% discount per ticket. If a group purchases at least 31 tickets, the group leader’s ticket costs only 35 euros. For groups of 50 or more, the discount is 15% per ticket, and if the group purchases at least 51 tickets, the group leader’s ticket is free.

For group tickets, please contact the FNOB group sales.

Tour Operator Discount

Travel agents and tour operators (for groups of minimum 10 people) are eligible for a 10% discount on standard-priced tickets. The discount applies to seats in the Stalls and 1st Balcony.

Booking terms and conditions

Group bookings are valid for a maximum of 2 months, but the tickets must be collected no later than 30 days before the performance. Please note that group tickets are non-changeable. The booking fee is €5 per booking. The fee is charged upon collection for all bookings of fewer than 30 tickets. The tickets can be collected in the oopperabaletti.fi online store, the FNOB box office and at Stockmann Helsinki City Center department store.

If you prefer to pay for group tickets by invoice, please contact FNOB group sales. Once you have paid the invoice, you can choose to have your tickets sent to you by post or email. The delivery charge is €10 per delivery (payment terms 7 days).

Reservations for season 2025–2026 performances

Groups are allowed to make reservations in advance for the upcoming season’s performances. These are subject to a 10 euro service charge per reservation, which is charged upon confirmation.

You can make advance bookings for your group by filling in the form here (in Finnish).

Lucky dip

The price of a Lucky Dip ticket is 49–59 euro and it entitles you to the best available seat in the Stalls or Balcony (valued at 89–103 euro minimum).

You can buy your Lucky Dip at any time online, but you will only find out your seat on the day of the performance, ticket will be sent to your email. The ticket will be sent to your email by noon on the day of the performance.

Seats for Lucky Dips are allocated in order of purchase from the best available seats selected by the Opera and Ballet, primarily in the Stalls. Unfortunately, we cannot guarantee seats together for customers who buy two Lucky Dips. A limited number of Lucky Dips are available for selected performances only. Max. 2 tickets per purchase. Lucky Dip sales end the day before the performance or once the Lucky Dips for the performance have sold out. Lucky Dips are non-exchangeable and non-refundable.

Campaign tickets

Campaign-specific terms and conditions can be found on the dedicated web page of each campaign. If a campaign does not have web page, and the tickets are bought using a discount code, please be aware that the campaign tickets are non-exchangeable and cannot be converted into credit on your customer account.

Exceptions for guest performances

The following exceptions from the general sales and delivery terms and conditions apply to guest performances:

Tickets to guest performances are non-changeable and cannot be converted to credit in your customer account.
Tickets to guest performances cannot be paid for by credit in your customer account or by gift voucher.
Prices and discounts for guest performances are specific to each production.

In all other respects the general sales and delivery terms and conditions also apply to guest performances, unless otherwise specifically stated in the terms.

Age limits and recommendations

We always give age recommendations for all of our performances. You’ll find performance-specific age limits and suggestions on each dedicated performance page. Under-5s are not admitted to our Main Stage performances. The duration of the performances, the bright lights and the powerful sounds often prove to be too much for babies and toddlers.

Stage24 viewing rights

Access to paid live streams and recorded performances is only available for purchase through the online store of the Finnish National Opera and Ballet. Alternatively, access can be obtained using your customer account balance or gift vouchers. The paid content available on the Stage24 service is solely intended for personal, non-commercial use by individual customers. Access to the content is strictly personal and cannot be shared.

Buying access to a paid live stream also gives you the right to watch the recording of the same performance. You can purchase access to a live stream even after the performance has begun. However, please note that you won’t be able to rewind the live stream. Access to the recording of a performance can also be purchased separately once its live stream has ended. Please be aware that geographic restrictions may apply to certain paid content. We recommend checking the event page of the paid Stage24 content to confirm its availability in your region before purchasing.

The right to watch is valid until the final viewing date shown on the page of the recording, which is released after the live stream, regardless of when the right was purchased. The validity periods are specific to each performance and determined by copyright regulations. During the validity period you can enjoy the performance as many times as you wish.

Once you have bought access to paid content, you will automatically receive an order confirmation in the email address linked to your customer account. If you do not receive an order confirmation, please check your Spam folder. In case of any problems, please contact our customer services at liput@opera.fi.

You can access your purchased viewing rights on the Stage24 front page under “My purchases” when you have signed in to your account or on your account front page under “Upcoming events”. You can also find your viewing rights on the Stage24 tab in the Opera&Ballet mobile app by selecting the Stage24 performance you have redeemed, but we offer the best user experience in the oopperabaletti.fi web service in the browser and in the Stage24 smart TV app for logged-in users.

Access purchases for paid content cannot be cancelled or exchanged for customer account credit. If a live stream and recording do not occur, refunds will be issued in the form of customer account credit. Find out more information on repertoire changes and force majeure situations.

We cannot guarantee uninterrupted availability, disruption-free functionality, or compatibility with every device for the Stage24 service. Before purchasing rights to watch, please ensure that your device meets the Stage24 service’s technical minimum requirements. Customers are responsible for ensuring that their devices and software are up to date. The Finnish National Opera and Ballet does not provide financial compensation for disrupted live streams. For assistance with using the service, please see our user instructions.

Opera Shop

The products of the shop are non-exchangeable. Returns are only accepted for faulty goods within 14 days of purchase. Proof of purchase is required.

The sales terms and conditions of the Opera Restaurant

Pre-performance and interval refreshments are sold by Opera and Ballet online store, customer service and Opera&Ballet mobile app. All purchases must be paid for at the time of placing the order. You will receive an order confirmation via email. Please bring it with you to the performance, either as a printout or on the screen of your mobile device. Your table number will be emailed to you no later than few hours before the performance. Your table number will also be sent to the mobile app.

Refreshments for groups of over 20 people can be ordered from the corporate and group sales of the Opera Restaurant.

Our restaurant service is provided by Food&Events Tapahtumaravintolat.

Selection

The selection may vary for different performances and dates. When ordering refreshments online, please provide the date of the performance and the size of your party. The refreshments will be laid out on the table for you at the time of your choice, either before the performance or during the interval.

For a comprehensive ingredient listing of our refreshments, please contact our box office or telephone service.

Table location

Our aim is to reserve a table for you as close to your exit route from the auditorium as possible. Should the performance be very full, your table may also be located in the Almi Hall Foyer, one floor below the Main Foyer. Please note that we cannot guarantee a specific table for orders made via the online store. We may also seat several parties at the same table. You may be assigned a bar height table for enjoying refreshments standing up.

We will email your table number and location to the address linked to your customer account, no later than few hours before the performance. Your table number will also be sent to the mobile app.

Telephone orders

You can order refreshments and pay for them by credit card by calling the FNOB telephone service. We will ask for your credit card details (Visa, Eurocard, MasterCard, Diners) and charge your card for the total amount. Your call is not recorded.

We charge a service fee of €5 for telephone orders confirmed by email. The service fee does not apply to wheelchair accessible tables booked and paid for by telephone.

Exchanging your refreshments

If you are unable to attend the performance, you can exchange any refreshments you have purchased up until 24 hours before the performance. Please note that in order to exchange your order for credit, you must be signed in to your customer account at the Finnish National Opera and Ballet online store. The value of the exchanged refreshments will be credited to your customer account. This credit can be used for refreshments and tickets within the current season, and for gift vouchers or season tickets. The credit of your customer account will expire at the end of the season. Refreshment orders that have not been exchanged by 24 hours before the performance will not be refunded.

Pick-up orders made via the Opera & Ballet mobile app cannot be exchanged for credit in the mobile app. You can exchange pick-up orders for credit by email no later than 24 hours before the performance. For weekend performances, exchanges for credit must be made by Friday 4 p.m.