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As of the opening of our new online store on 11 April 2018, our sales and delivery terms and conditions have been updated. The new sales terms and conditions for the Finnish National Opera and Ballet will apply to the 2018–2019 season. The products from the Opera Restaurant are also available from the online store. You will find the updated sales terms and conditions of the Opera Restaurant further down on this page.

Separate sales terms and conditions apply to the performances of The Phantom of the Opera.

Flexible pricing

We operate with a dynamic pricing policy. The price of the ticket will depend upon the selected seat, performance (the production and possible visiting artists), and time (such as a weekday), as well as ticket demand. The price of a seat may vary during the performance period. Tickets for premieres have a higher price range. For detailed pricing information and a seating plan showing seat availability, please visit your chosen production’s dedicated page and click on your preferred date.

Concessions and discounts

Concession pricing is available for selected seats in the stalls and 1st and 2nd balconies unless otherwise indicated. Discounts are given on the full price of tickets to performances in the Main Auditorium excluding premieres and guest performances. The prices and concessions for tickets to performances in Almi Hall and the foyers vary by production. Please note that different concessions and sales terms and conditions apply to tickets for The Phantom of the Opera. The Finnish National Opera and Ballet reserves the right to make changes to availability of concessions and discounts.

Group discounts are valid from Monday to Thursday. The discount for groups of 10–29 people is 5% per ticket and 10% per ticket for groups of 30 or more. You can currently purchase a maximum of 20 tickets for one performance from the online store. Please see the group tickets section for more information.

Children and young adults under 20 years of age are given a 40–50% discount on the full ticket price. Please also see same-day tickets.

Students, conscripts and non-military servicemen are given a 40% discount on the full ticket price. The discount applies to performances from Monday to Thursday, with limited availability for weekend performances. Please also see same-day tickets.

Pensioners are given a discount of €10 per ticket on select seats in the stalls and the 1st balcony. Please also see same-day tickets.

Same-day tickets for under 20-year-olds, students, conscripts, non-military servicemen, the unemployed and pensioners are available at a special rate of €20 per ticket. The discounted tickets are available according to demand for select seats in the stalls and the 2nd balcony (no reservations allowed, discounts do not apply to cancellations). They can only be purchased in person, and proof of eligibility will be required for purchase and upon entry to the auditorium.

Travel agents / tour operators in charge of a group of 10 or more people are given a discount of 10% on the full ticket price.

If requested, an I.D. or other proof of eligibility must be presented upon entry to the auditorium.

Exchanging your ticket

Full price tickets and concessionary tickets for under-20-year olds, students and pensioners can be exchanged in our online store free of charge. To exchange your ticket, you must have a valid user account. Group bookings of 10 or more tickets, promotional discount tickets, and tickets to The Phantom of the Opera are non-changeable.

Tickets can be exchanged as specified above for another performance in the same season, where seats are available. You will need to pay any difference in price between the original ticket and the new ticket. If you cannot decide for which performance you want to exchange your ticket, you can cancel the purchase and have the value of the tickets credited to your user account. Please note that you must use this credit for another performance within the same season, and that the credit is not valid for purchasing gift vouchers or season tickets.

A service fee of €5 per ticket applies to exchanges made via the FNO box office or telephone service. The service fee will be charged at the event of exchange. Tickets must be exchanged no later than two working days before the performance. Tickets that have been collected are non-refundable.

Tickets that have been paid for are non-refundable.

No refund will be granted for tickets that have not been exchanged in time (i.e. two or more working days before the performance) or for non-changeable tickets. On a change of schedule or a cancellation of a performance because of force majeure, the ticket price will be refunded in exchange for the original ticket within one month of the change or cancellation. The Finnish National Opera and Ballet cannot accept responsibility for other expenses incurred.

User account

You must create a user account to make purchases in our new online store. By signing in, you can manage your ticket purchases, edit your contact details and browse your purchase history. If you cannot attend the performance for which you have bought tickets, you can exchange your tickets for another performance. When you cancel your purchase, the value of the tickets will be credited to your user account. This credit can be used for tickets to performances within the current season, but it is not valid for gift vouchers or season tickets. The credit of your user account will expire at the end of the season, currently on 31 May 2019 at the latest.

Service fees

Tickets to the Finnish National Opera and Ballet are sold by the oopperabaletti.fi online store, the FNO box office and Stockmann department stores. Ticket prices in the online store and box office are the same, but the Stockmann service desks charge a service fee of €1.50 per ticket or season ticket.

Delivery and payment options

Online store

Choose e-ticket as your delivery method. You can print your ticket yourself or show it on the screen of your mobile device upon entry to the performance. There is no service fee for e-tickets. The ticket(s) will be sent to you in PDF format via email and you can forward them to other people in your party. Any e-tickets you purchase will be saved in your user account. If necessary, just sign in to your account to print them again.

Bookings

You can book tickets by telephone or at the FNO box office. Tickets cannot be booked in the online store or at Stockmann service desks. A charge of €5 applies to each booking. The bookings for individual tickets are valid for 1–2 weeks, but the tickets must be collected no later than 2 days before the performance. If you have a valid user account, you can also pay for any tickets you have booked in our online store.

Please note that bookings are not accepted for the special-priced tickets for the third balcony in the G price category. You can buy them directly from our service desks or online store.

You can order tickets and pay them by credit card or invoice by calling the FNO box office. We will ask for your credit card details (Visa, Eurocard, MasterCard, AMEX, Diners) and charge your card for the total amount of your ticket order. You can choose to have your tickets sent to you by email or post. Please note: AMEX is currently only accepted at the FNO box office, our online store and at Stockmann department stores.

Service and delivery fees:
– payment by invoice and delivery by post or email: €10 per order
– payment by credit card and delivery by post: €10 per order
– payment by credit card and delivery by email: €5 per order

When collecting the tickets you have booked at Stockmann, the Stockmann service fee of €1.50 per ticket will be added to the €1.50 per ticket booking fee.   

Payment options

Our online store accepts all the major cards (Visa, Eurocard, MasterCard, AMEX, Diners), online bank transfer, user account credit, and online gift vouchers for the season currently on sale.

The FNO box office accepts cash, debit cards, Visa Electron and the major credit cards, as well as Finnish kulttuuriseteli culture vouchers (Smartum, Tyky, Tyky+, Tyky-Online and Virikeseteli), ePassi, Ticket Virike (Mind&Body) sport and cultural card, Edenred card (Ticket Duo) and Smartum Saldo card.

Group tickets

Discounts

Group discounts are valid for select seats from Monday to Thursday. The discounted seats vary by production. The discount for groups of 10–29 people is 5% per ticket and 10% per ticket for groups of 30 or more. You can currently purchase a maximum of 20 tickets for the same performance from the online store. For larger groups, please contact the FNOB group sales at +358 9 4030 2210, Mon–Fri from 9am to 4pm.

Booking terms and conditions

Group bookings are valid for a maximum of 2 months, but the tickets must be collected no later than 30 days before the performance. Please note that group tickets are non-changeable. The booking fee is €5 per booking. The fee is charged upon collection for all bookings of fewer than 30 tickets. The tickets can be collected in the oopperabaletti.fi online store, the FNO box office and at Stockmann department stores.

If you prefer to pay for group tickets by invoice, please contact FNOB group sales. Once you have paid the invoice, you can choose to have your tickets sent to you by post or email. The delivery charge is €10 per delivery (payment terms 7 days).

Lucky dip

The price of a Lucky Dip ticket is 45–55 euro. It entitles you to the best available seat in the stalls or balcony (valued at 69–95 euro). You can buy your Lucky Dip at any time online, but you will only find out your seat on the day of the performance. Lucky Dips are exchanged for actual tickets at the Opera customer service desk starting from 12 pm on the day of the performance.

Seats for Lucky Dips are allocated in order of purchase from the best available seats selected by the Finnish National Opera and Ballet, primarily in the stalls. Unfortunately, we cannot guarantee seats together for customers who buy two Lucky Dips. A limited number of Lucky Dips are available for selected performances only. Max. 2 tickets per purchase. Lucky Dip sales end the day before the performance or once the Lucky Dips for the performance have sold out. Lucky Dips are non-exchangeable and non-refundable.

Tarjoilut

Opera Restaurant

The sales terms and conditions 2018–2019

The sales terms and conditions of the Opera Restaurant

Pre-performance and interval refreshments are sold by the Finnish National Opera and Ballet online store, box office, and telephone service. All purchases must be paid for at the time of placing the order. You will receive an order confirmation via email. Please bring it with you to the performance, either as a printout or on the screen of your mobile device. Your table number will be emailed to you no later than 24 hours before the performance.

Refreshments for groups of over 20 people can be ordered from the corporate and group sales of the Opera Restaurant.

Selection

The selection may vary for different performances and dates. When ordering refreshments online, please provide the date of the performance and the size of your party. The refreshments will be laid out on the table for you at the time of your choice, either before the performance or during the interval.

For a comprehensive ingredient listing of our refreshments, please contact our box office or telephone service

Table location

Our aim is to reserve a table for you as close to your exit route from the auditorium as possible. Should the performance be very full, your table may also be located in the Almi Hall Foyer, one floor below the Main Foyer. Please note that we cannot guarantee a specific table for orders made via the online store. We may also seat several parties at the same table. You may be assigned a bar height table for enjoying refreshments standing up.

We will email your table number and location to the address linked to your user account, no later than 24 hours before the performance.

Telephone orders

You can order refreshments and pay for them by credit card or invoice by calling the FNO telephone service. We will ask for your credit card details (Visa, Eurocard, MasterCard, Diners) and charge your card for the total amount. Please note that AMEX cards are currently only accepted for refreshment purchases in the FNO box office and the online store.

We charge a service fee of €5 for telephone orders confirmed by email. The service fee does not apply to wheelchair accessible tables booked and paid for by telephone.

Cancelling your refreshments

If you are unable to attend the performance, you can cancel any refreshments you have purchased up until 48 hours before the performance. Please note that in order to cancel your order, you must be signed in to your user account at the Finnish National Opera and Ballet online store. The value of the cancelled refreshments will be credited to your user account. This credit can be used for refreshments and tickets within the current season, but not for gift vouchers or season tickets. The credit of your user account will expire at the end of the season, currently on 31 May 2019 at the latest. Refreshment orders that have not been cancelled or changed by 48 before the performance will not be refunded.