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The Finnish National Opera and Ballet accessibility statement

This accessibility statement concerns the following services of the Finnish National Opera and Ballet Foundation:

The accessibility statement is prepared on 23 September 2020. The statement is based on an assessment made by Eficode Oy, an external expert organisation, on the accessibility of the online services and the mobile app.

The statement was last revised on 21 June 2021.

 

Current accessibility of the digital services

The digital services of the Opera and Ballet partially meet the requirements of Web Content Accessibility Guidelines (WCAG) 2.1, levels A and AA. The Opera&Ballet mobile app meets the requirements of Web Content Accessibility Guidelines (WCAG) 2.1, level AA, and partially meets the requirements of EN 301 549 11.5.2. Non-compliance and exceptions to the requirements are discussed below.

 

Non-accessible content

Below is a list of accessibility gaps we are aware of. If you notice an issue that is not listed, please let us know. Some of the web service accessibility issues listed below also apply to the Opera&Ballet mobile app. Only the issues concerning the Opera&Ballet app are listed below in this statement.

Content or functions that are not yet fully accessible:

  • Some of the icons and graphic elements do not have appropriate text equivalents. This issue also applies to the mobile app. (WCAG 1.1.1)
  • There are issues in the use of HTML heading levels, e.g. when heading levels are skipped. This issue also applies to the mobile app. (WCAG 1.3.1)
  • Programmatic highlighting of an active item (WCAG 1.3.1)
  • Some of the buttons on the site do not have visible focus. (WCAG 2.4.7.)
  • If the text is made larger, not all of the content remains readable. (WCAG 1.4.4)
  • Editing the spacing of text breaks the content. (WCAG 1.4.12)
  • A descriptive value is missing for some embedded iframes. (WCAG 2.4.2, 4.1.2)
  • There are issues in the search function, which will be corrected during the 2021-2022 period. (WCAG 1.3.1, 4.1.2)
  • When giving instructions, reference is made to the visual characteristics or location of the content. (WCAG 1.3.3)
  • Some pages have a background video that starts automatically. This issue also applies to the mobile app. (WCAG 2.2.2)
  • Some of the links on the site are not sufficiently distinguishable from the surrounding content. (WCAG 2.4.4)
  • Registration (the issues also apply to the mobile app):
    • There is a skip link in the view, but it does not appear when it has keyboard focus. (WCAG 2.4.)
    • The purpose of the form fields is not defined to support automatic completion. (WCAG 1.3.5)
    • Invalid fields are highlighted in red only for sighted users (WCAG 1.4.1, 3.3.1)
    • The password cannot be made visible with the keyboard alone (Android). (WCAG 2.1.1)
    • The country code of telephone numbers is chosen from a drop-down menu, but this is not clearly marked for the screen reader (Android). (WCAG 4.1.2, EN 11.5.2.5)
    • Upon registration, changing the country code of telephone numbers is not accessible (iOS). (WCAG 1.3.1, 2.1.1)

 

Non-accessible content in the Opera&Ballet mobile app

The following content of the Opera&Ballet mobile app does not comply with the Act on the Provision of Digital Services (306/2019), and is therefore not accessible.

  • Making the text larger in the phone’s settings does not affect the size of many texts in the app. (WCAG 1.4.4)
  • Screen reader users do not receive clear feedback when content is downloaded and, for example, about the success of registration or login failure. (EN 11.5.2.5)

Android

  • Keyboard focus is difficult to detect because the UI elements receiving focus do not have a visible focus frame. (WCAG 1.4.1, 2.4.7)
  • Main menu:
    • The main menu is not programmatically marked, making it challenging to perceive with a screen reader. The main menu is at the end of the app’s main views. (WCAG 1.3.1)
    • When a menu item is opened, the focus remains on the menu item, requiring the user to move backwards with the keyboard or screen reader to access the opened view. (WCAG 2.4.3)
    • The screen reader does not provide feedback when the view changes. (EN 11.5.2.15)
    • Selected menu items are highlighted visually, but not in the screen reader mode. (WCAG 1.3.1)
  • The app has carousel elements in the Home and My Presentation views. Carousels are challenging to perceive in the screen reader mode, and their focus order is not logical. (WCAG 2.4.3, 4.1.2)
  • Login does not work properly when using an external keyboard. (WCAG 2.1.1)

iOS

  • In the customer account view, language switching is challenging in the screen reader mode due to the illogical focus order. (WCAG 2.4.3)

 

Content that is not accessible because of undue burden

Making the services or content listed below accessible is not currently possible or would require significant financial investment. This constitutes an excessive burden.

Such content or features include the following:

  • There are flaws in the contrast between the text and the background colour. In addition, the contrast between the colours on the ticket shop’s location map is too weak.
    • The contrast issues will be handled when the online service is renewed in 2022.
    • In the ticket shop, the customer can also buy a ticket using the Best Seats function, which selects the best seats in the price range chosen by the customer. Tickets can also be purchased by phone or email, or by visiting the Opera House’s customer service point.
  • The oopperabaletti.fi website has three help videos that are not accessible. The titles of these videos are: Näin vaihdat ostamasi liput verkkokaupassa (Exchanging tickets in the online shop); Näin ostat liput ja tarjoilut verkkokaupasta (Buying tickets and catering in the online shop); Näin kirjaudut Oopperan ja Baletin verkkokauppaan (Logging in to the Opera and Ballet online shop). No new versions will be made of these videos. However, the icons referred to in the help videos are provided with an explanatory text.
    • The referencing of icons and the logical structure of navigation will be redesigned and taken into account when the online service is renewed in 2022.
    • Tickets can also be purchased by phone or email, or by visiting the Opera House’s customer service point.
  • The ticket and the confirmation email for the purchase do not fully meet the accessibility requirements. Their information comes directly from the ticketing system, which does not yet fully support accessibility.
    • Efforts have been made to make the ticket and the confirmation email very clear to ensure that relevant information is readily seen. There are plenty of lobby staff to help you find your place. In addition, guidance is available from the Opera and Ballet telephone service and the customer service point of the Opera House.
  • The Opera and Ballet’s annual report is not fully accessible.
  • The Opera&Ballet app can only be used when the phone is in the vertical position. (WCAG 1.3.4)

 

Accessibility requirements do not apply to certain contents

The following is a list of contents on our website that do not fall within accessibility legislation.

Our website has:

  • Videos released before 23 September 2020. These videos lack subtitles, audio description, or both. The accessibility requirements do not apply to videos released before 23 September 2020.
  • Audio transmissions (work introductions) released before 23 September 2020. These audio transmissions lack text equivalents. The accessibility requirements do not apply to audio transmissions published before 23 September 2020.

Have you noticed an accessibility gap in our digital services?

Let us know and we will do our best to fix the problem. You can contact us in the following ways:

Supervisory authority

If you notice accessibility issues on our websites, please give us feedback first, for example by filling out our feedback form. We will get back to you within 14 days. If you are not satisfied with the response or fail to receive it within two weeks, you can notify the matter to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland explains in detail how to submit a notification and how the matter will be handled.

Contact details for the supervisory authority

Southern Finland Regional State Administrative Agency
Accessibility Supervision Unit
www.saavutettavuusvaatimukset.fi
saavutettavuus(at)avi.fi
switchboard tel. +358 (0)295 016 000

We are constantly working to improve accessibility

We will update this statement as and when deficiencies are corrected. We ensure the accessibility of our online services by, among other things, the following:

  • We take accessibility requirements into account when developing services.
  • We focus on language comprehensibility.
  • We take accessibility requirements into account when we make purchases.
  • We provide accessibility training for our employees.