Customer Service

Performances cancelled until 28 February

Due to the current coronavirus situation we are cancelling all our performances and events until 28 February. What’s more, The Merry Widow, Don Pasquale and The Seven Brothers will be removed from the repertoire completely. New performance dates will be set for the opera Billy Budd and the ballets Swan Lake and Sibelius scheduled for January and February. We will be personally in touch with customers who have bought tickets and/or refreshments for the cancelled performances. Read more about the current situation.

You can now reach us via chat

Our customer service is now also here for you via chat. Our chat is available for assistance while buying tickets and using our online service, as well as questions regarding tickets and performances. Tickets cannot be bought via chat.

You will see the chat icon as you begin to buy tickets for performances, sign in to your customer account in our online store, or when browsing the pages Order refreshments, Buy a gift voucher, Buy a season ticket, or Donate. The icon is only visible when a customer service representative is available. There is no queuing system in the chat, so we will answer your messages straight away. You will find the chat at the bottom right corner of the page. Please note, that our chat is only available to you if you have accepted our functional cookies.

Once you have started a chat with us, please don’t leave the page you are currently browsing. This way the conversation is not cut short and we can provide you a better service. Thanks for your patience!

The chat is available Mon-Fri from 11 a.m. to 4 p.m.

Customer service opening hours

Finnish National Opera and Ballet Customer Service Desk (tickets & refreshments)

Mon–Fri 14–19, Sat 12–18
Helsinginkatu 58, 00260 Helsinki

Entrance on Oopperankuja on the Töölönlahti side.
On holidays, the service desk opens 2 hours before the performance.

NOTICE!
Customer service desk is open from January 12th to January 31st Mon–Fri 12–17, Sat- Sun closed.

Finnish National Opera & Ballet Phone service (tickets and refreshments)

(09) 4030 2211
Mon–Fri 10–18, Sat 12–18

Please note that orders made using our telephone service must be paid for during the call.

NOTICE!
Phone service is open from January 12th to January 31st Mon–Fri 10–17, Sat 12–15.

Groups, season tickets and accessible seats

Mon–Fri 10–16
(09) 4030 2210
email: liput[at]opera.fi

Refreshments

(09) 4030 2213 (pvm/mpm)
Mon–Fri 10–17

You can order refreshments for Mon-Fri performances by telephone until 4 p.m. on the same day. For Saturday performances we accept orders until 4 p.m. on the day before.

Please note that orders made using our telephone service must be paid for during the call.

Refreshments for groups

Enquiries about catering for groups over 20 persons:

ravintola.oopperabaletti[at]restel.fi
(09) 4030 2235 (pvm/mpm)
Mon–Fri 10–16

Customer support for web shop (no ticket reservations)

(09) 4030 2212
Mon–Fri 10–19, Sat 12–18
email: liput[at]opera.fi

NOTICE!
Phone service is open from January 12th to January 31st Mon–Fri 10–17, Sat 12–15.

Order refreshments

Frequently Asked Questions