Sales and delivery terms and conditions
SALES AND DELIVERY TERMS AND CONDITIONS WERE UPDATED ON 22 NOVEMBER 2023
Please see our sales terms and conditions for further information about discounts, ticket prices and ticket exchanges. You will find the sales terms and conditions of the Opera Restaurant further down on this page. We reserve the right to make changes.
Please note that we can only take responsibility for tickets bought in our own channels. It’s the customer’s responsibility to ensure that their purchase information matches their order. All visitors, regardless of their age, must have their own ticket. Children younger than 5 are not admitted to Main Stage performances.
Exchanging your ticket
Full price tickets and concessionary tickets for under-20-year olds, students and pensioners can be exchanged in our online store free of charge. Tickets and refreshments can be exchanged for credit up until 24 hours before the start of a performance either via your customer account in our online store or by calling our customer services. A service fee of €5 per ticket applies to exchanges made at the FNOB customer service. The service fee will be charged at the time of the exchange. Tickets cannot be exchanged via email.
To exchange your ticket, you must have a valid customer account. Tickets can’t be exchanged in the mobile app. Group bookings of 10 or more tickets, promotional discount tickets and tickets to guest performances are non-changeable.
You can change your tickets for another performance in the same season, subject to seat availability. In case the new ticket is more expensive, you will need to pay the price difference. If you’re not sure for which performance you want to exchange your ticket, you can choose to have the value of the tickets credited to your customer account instead.
Please note that, in principle, the credit in your customer account is valid only for performances and/or refreshments during the same performance season (August to June). The credit can also be used to buy gift vouchers or season tickets, but it is not valid for tickets to guest performances.
How to exchange tickets and refreshments for credit in our online store:
- Sign in to your customer account here.
- Go to My Events
- Select the performance you want to exchange and click the Exchange for credit button beneath the performance details.
- Follow the onscreen instructions.
- Remember to also cancel any refreshments you’ve ordered for the performance.
- The value of your purchase will be instantly converted to credit in your customer account, which is valid for performances during the same performance season and refreshments, gift vouchers or season tickets.
No refund will be granted for tickets that have been paid for and not exchanged in time (i.e. no later than 24 hours before the performance) or for non-changeable tickets.
Repertoire changes and force majeure cases
In the case of a repertoire change or a cancellation due to force majeure, the value of your ticket will be credited to your customer account in exchange for the original ticket. Service and delivery fees are non-refundable. If you do not want to use the credit for future performances, we will credit the value of your purchases to the payment method you used in the online store. Please send us an e-mail to: firstname.lastname@example.org and we will get back to you. If you have purchased tickets and / or refreshments from a customer service point, we can also make a bank transfer. Refund requests must be made within one month of the exchange or cancellation. In the event of a cancellation, the Finnish National Opera and Ballet will not reimburse any additional expenses incurred.
We operate with a dynamic pricing policy. The seats in the auditorium are divided into price categories from A to H, depending on their view of the stage. As well as the view, the price is affected by the acoustics, the distance from the stage, any obstructions such as safety rails, and the effects of the production’s direction on the view. The cheapest tickets may have restricted views, and the same price category may include tickets in different parts of the auditorium.
In addition to seat location, ticket prices are also affected by the performance date (day of the week and time of the year), and possible visiting artists, for example. The price of the seat may vary according to ticket demand during the performance period. The price of a seat may vary during the performance period. Tickets for premieres have a higher price range. For detailed pricing information and a seating plan showing seat availability, please visit your chosen production’s dedicated page and click on your preferred date.
Please note that the seats in the cheapest price category on the 3rd Balcony can’t be reserved.
Concessions and discounts
Concession pricing is available for selected seats in the Stalls and 1st and 2nd Balconies unless otherwise indicated. Concessions are valid to limited productions. Please note that all tickets on the 3rd balcony are always sold at full price. Discounts are given on the full price of tickets to performances in the Main Stage excluding premieres and guest performances. The discounts and concession fares will be rounded to the nearest euro. The prices and concessions for tickets to performances in Almi Hall and the foyers vary by production. The Finnish National Opera and Ballet reserves the right to make changes to availability of concessions and discounts.
Group discounts are valid from Monday to Thursday. The discount for groups of 10–29 people is 7% per ticket and 12% per ticket for groups of 30 or more. The group discount applies to seats in the Stalls and on the 1st Balcony.
Children and young adults 20-year-olds and younger are given a 40–50% discount on the full ticket price. Please also see same-day tickets.
Students, conscripts and non-military servicemen are given a 40% discount on the full ticket price. Please also see same-day tickets.
Pensioners are given a discount of €10 per ticket on select seats in the Stalls and the 1st Balcony. Please also see same-day tickets.
Same-day tickets for 20-year-olds and younger, students, conscripts, non-military servicemen, the unemployed and pensioners are available at a special rate of €20 to €50 per ticket. The discounted tickets are available according to demand for select seats in the Stalls and the 2nd Balcony (no reservations allowed, discounts do not apply to cancellations) not earlier than 12 hours before the performance. Concession ticket holders must meet the applicable criteria, and proof of eligibility will be required upon arrival.
A Lucky Dip is a great value ticket for you if you don’t mind whereabouts in the auditorium you are seated. You can buy the ticket for the performance at any time in our online store, but you will only find out your seat number on the day of the performance. Lucky Dip seats are allocated in order of purchase, so speed is of the essence. Read more about Lucky Dip seats.
Travel agents / tour operators in charge of a group of 10 or more people are given a discount of 10% on the full ticket price. The discount applies to seats in the Stalls and on the 1st Balcony.
An I.D. or other proof of eligibility must be presented upon entry to the auditorium.
You can use culture benefits to buy opera tickets at our customer service point and Stockmann service points. Culture benefits (such as Smartum, SmartumPay remote payment, Edenred, Epassi) are not accepted in the Opera and Ballet online store.
You can only use culture benefits to buy tickets for personal use, and identity must be proven upon collecting tickets. Culture benefits are not valid for purchasing gift vouchers.
You can reserve tickets from our telephone sales on +358 (0)9 4030 2211 (reservation fee €5 per order) and collect them from the FNOB customer service desk or the Stockmann service desks. Stockmann charges a printing fee of €1.50 per ticket. If your order contains more than one ticket, you can make a partial payment with a credit card on the phone, in the Opera and Ballet online store’s customer account or at a service desk and use your culture benefit to pay for the remaining ticket upon arriving at the performance. Your call is not recorded. Tickets will be printed once all payments are made.
How to buy tickets with SmartumPay remote payment
Please call our customer service on +358 (0)9 4030 2211 to reserve your tickets and tell us you want to pay with SmartumPay remote payment. You will be given a reservation number, which you’ll need to enter into the message field when paying for the ticket with SmartumPay remote payment. This will enable us to allocate the payment to your reservation once we get the receipt for your payment. We will then send the ticket to your email. Please note that the remote payment must cover the entire value of the ticket. Please note that you can’t buy tickets for other people with SmartumPay, as the SmartumPay benefits are intended for your personal use only. A reservation fee of €5 per order applies.
How to buy tickets with Edenred remote payment
Please call our customer service on +358 (0)9 4030 2211 to reserve your tickets and tell us you want to pay with Edenred remote mobile payment. You will be given a reservation number, which you’ll need to enter into the message field when paying for the ticket with Edenred remote payment. This will enable us to allocate the payment to your reservation once we get the receipt for your payment. We will then send the ticket to your email. Please note that the remote mobile payment must cover the entire value of the ticket. Please note that you can’t buy tickets for other people with Edenred, as the Edenred benefits are intended for your personal use only. A reservation fee of €5 per order applies.
How to buy tickets with Epassi remote payment at epassi.fi
Please call our customer service on +358 (0)9 4030 2211 to reserve your tickets and tell us you want to pay with Epassi remote payment. You will be given a reservation number, which you’ll need to enter into the message field when paying for the ticket with Epassi remote payment. This will enable us to allocate the payment to your reservation once we get the receipt for your payment. To make the remote payment, login to your Epassi account in the browser (epassi.fi) and choose Online payments. We will then send the ticket to your email. Please note that the remote payment must cover the entire value of the ticket. Please note that you can’t buy tickets for other people with Epassi, as the Epassi benefits are intended for your personal use only. A reservation fee of €5 per order applies.
The gift voucher is valid for 24 months from the date of purchase.
You can redeem your gift voucher in the online store, at the FNOB customer service, and at Stockmann customer service desks. You don’t have to use the full amount of the gift voucher at once. The gift voucher is also valid for purchasing refreshments. A gift voucher can also be redeemed with a customer account credit. Buy a gift voucher online.
We have created a customer account for you automatically if you have purchased tickets or refreshments or subscribed to our newsletter. By signing in, you can manage your ticket purchases, edit your contact details and browse your purchase history. If you cannot attend the performance for which you have bought tickets, you can exchange your tickets for another performance on your customer account. When you exchange your purchase for credit, the value of the tickets will be credited to your customer account. Right to exchange tickets or receive a refund does not apply guest performances. Read more about exchanging tickets.
Using customer account credit
Your customer account credit is valid for tickets and refreshments to performances in the current performance period (August to June). The balance on your customer account will expire at the end of the performance period. You can also use it to buy a gift voucher or a season ticket. You cannot use the credit to buy tickets to a visiting performance.
Service and reservation fees
Tickets to the Opera and Ballet are sold by the oopperabaletti.fi online store, the FNOB customer service and Stockmann department stores. Ticket prices in the online store and customer service are the same.
Please note that our reservation policy is changing. Starting from August 2023, we will no longer make individual ticket reservations; instead, tickets must be paid for immediately upon purchase.
For ticket exchanges made through the Finnish National Opera and Ballet customer service, a service fee of €5 per ticket will apply.
When using remote payment methods for culture vouchers, a booking fee of €5 per order will apply.
For group bookings, a reservation fee of €5 per booking will be charged for orders of less than 30 tickets, payable upon ticket collection.
The Stockmann service desks charge a service fee of €1.50 per ticket, season ticket or gift voucher.
Delivery and payment options
The ticket(s) bought from our online store will be sent to your email address in PDF format. You can print your ticket yourself or show it on the screen of your mobile device upon entry to the performance. There is no service fee for PDF-tickets. Any PDF-tickets you purchase will be saved in your user account. If necessary, just sign in to your account to send them to your email again. By downloading the Opera&Ballet mobile app you can easily view your tickets and forward them to all members of your party.
Please note that our reservation policy is changing. Starting from August 2023, we will no longer make individual ticket reservations; instead, tickets must be paid for immediately upon purchase.
You can buy tickets by telephone or at the FNOB box office and Stockmann service points. We reserve tickets only for groups. Ticket orders for individuals are paid when placing the order. Tickets cannot be booked in the online store or at Stockmann’s service points either.
You can order tickets and pay them by credit card or invoice by calling the FNOB box office. We will ask for your credit card details (Visa, Eurocard, MasterCard) and charge your card for the total amount of your ticket order. Your call is not recorded. You can choose to have your tickets sent to you by email or post.
Service and delivery fees:
- payment by invoice and delivery by post or email: €10 per order
- payment by credit card and delivery by post: €10 per order
- payment by credit card and delivery by email: €5 per order
Please note that, if you pay tickets by e-invoicing, it is necessary to allow several weeks for the invoice payment to be processed and tickets to be delivered in time for the performance.
Our online store accepts all the major cards (Visa, Eurocard, MasterCard), online bank transfer, customer account credit, and online gift vouchers for the season currently on sale.
The FNOB box office accepts cash, debit cards, Visa Electron and the major credit cards, as well as Finnish kulttuuriseteli culture vouchers (Smartum, Tyky-kuntoseteli, Tyky-Online and Virikeseteli), ePassi, Edenred card and mobile payment and Smartum Saldo card and SmartumPay remote payment.
Group discounts are valid for select seats from Monday to Thursday. The discounted seats vary by production. The discount for groups of 10–29 people is 7% per ticket and 12% per ticket for groups of 30 or more. The group discount applies to seats in the Stalls and on the 1st Balcony.
Tour Operator Discount
Travel agents and tour operators (for groups of minimum 10 people) are eligible for a 10% discount on standard-priced tickets. The discount applies to seats in the stalls and first balcony.
Booking terms and conditions
Group bookings are valid for a maximum of 2 months, but the tickets must be collected no later than 30 days before the performance. Please note that group tickets are non-changeable. The booking fee is €5 per booking. The fee is charged upon collection for all bookings of fewer than 30 tickets. The tickets can be collected in the oopperabaletti.fi online store, the FNOB box office and at Stockmann department stores.
If you prefer to pay for group tickets by invoice, please contact FNOB group sales. Once you have paid the invoice, you can choose to have your tickets sent to you by post or email. The delivery charge is €10 per delivery (payment terms 7 days).
Reservations for season 2023–2024 performances
Groups are allowed to make reservations in advance for the upcoming season’s performances. These are subject to a 10 euro service charge per reservation, which is charged upon confirmation.
Advance bookings for season 2023-2024 have ended.
The price of a Lucky Dip ticket is 45–55 euro and it entitles you to the best available seat in the Stalls or Balcony (valued at 66–89 euro minimum).
You can buy your Lucky Dip at any time online, but you will only find out your seat on the day of the performance, ticket will be sent to your email.
Seats for Lucky Dips are allocated in order of purchase from the best available seats selected by the Opera and Ballet, primarily in the Stalls. Unfortunately, we cannot guarantee seats together for customers who buy two Lucky Dips. A limited number of Lucky Dips are available for selected performances only. Max. 2 tickets per purchase. Lucky Dip sales end the day before the performance or once the Lucky Dips for the performance have sold out. Lucky Dips are non-exchangeable and non-refundable.
Campaign-specific terms and conditions can be found on the dedicated web page of each campaign. If a campaign does not have web page, and the tickets are bought using a discount code, please be aware that the campaign tickets are non-exchangeable and cannot be converted into credit on your customer account.
Exceptions for guest performances
The following exceptions from the general sales and delivery terms and conditions apply to guest performances:
- Tickets to guest performances are non-changeable and cannot be converted to credit in your customer account.
- Tickets to guest performances cannot be paid for by credit in your customer account or by gift voucher.
- Prices and discounts for guest performances are specific to each production.
In all other respects the general sales and delivery terms and conditions also apply to guest performances, unless otherwise specifically stated in the terms.
Age limits and recommendations
We always give age recommendations for all of our performances. You’ll find performance-specific age limits and suggestions on each dedicated performance page. Under-5s are not admitted to our Main Stage performances. The duration of the performances, the bright lights and the powerful sounds often prove to be too much for babies and toddlers.
The products of the shop are non-exchangeable. Returns are only accepted for faulty goods within 14 days of purchase. Proof of purchase is required.
The sales terms and conditions of the Opera Restaurant
Pre-performance and interval refreshments are sold by Opera and Ballet online store, customer service and Opera&Ballet mobile app. All purchases must be paid for at the time of placing the order. You will receive an order confirmation via email. Please bring it with you to the performance, either as a printout or on the screen of your mobile device. Your table number will be emailed to you no later than few hours before the performance. Your table number will also be sent to the mobile app.
The selection may vary for different performances and dates. When ordering refreshments online, please provide the date of the performance and the size of your party. The refreshments will be laid out on the table for you at the time of your choice, either before the performance or during the interval.
For a comprehensive ingredient listing of our refreshments, please contact our box office or telephone service.
Our aim is to reserve a table for you as close to your exit route from the auditorium as possible. Should the performance be very full, your table may also be located in the Almi Hall Foyer, one floor below the Main Foyer. Please note that we cannot guarantee a specific table for orders made via the online store. We may also seat several parties at the same table. You may be assigned a bar height table for enjoying refreshments standing up.
We will email your table number and location to the address linked to your customer account, no later than few hours before the performance. Your table number will also be sent to the mobile app.
You can order refreshments and pay for them by credit card by calling the FNOB telephone service. We will ask for your credit card details (Visa, Eurocard, MasterCard, Diners) and charge your card for the total amount. Your call is not recorded.
We charge a service fee of €5 for telephone orders confirmed by email. The service fee does not apply to wheelchair accessible tables booked and paid for by telephone.
Exchanging your refreshments
If you are unable to attend the performance, you can exchange any refreshments you have purchased up until 24 hours before the performance. Please note that in order to exchange your order for credit, you must be signed in to your customer account at the Finnish National Opera and Ballet online store. The value of the exchanged refreshments will be credited to your customer account. This credit can be used for refreshments and tickets within the current season, and for gift vouchers or season tickets. The credit of your customer account will expire at the end of the season. Refreshment orders that have not been exchanged by 24 hours before the performance will not be refunded.
Art&Dinner menus and wine selections to complement the meal can be purchased via the Opera and Ballet’s online store, box office, telephone service as well as the Opera&Ballet mobile app. Menus and wine selections must be ordered no later than 48 hours (two days) before the performance. Menus and wine selections do not include tickets to the evening’s performance.
You can exchange your Art&Dinner menu and wine selection by calling our customer service or via email no later than 48 hours (two days) before the show. The value of your exchanged refreshments will be refunded to you. Service and delivery fees are non-refundable. You cannot exchange Art&Dinner menus and wine selections in our online store. If you exchange later than this, you will receive a 50% refund. Refreshments orders that have not been exchanged by 24 hours before the performance will not be refunded.