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Your safety is important to us

Welcome to the Finnish National Opera and Ballet! Face masks are mandatory for every adult visiting the Opera House, unless they have a health condition preventing them from doing so. Kindly bring your own face mask to the performance and wear it throughout your visit to the Opera House. However, masks are available from our personnel if necessary. 

For the time being, Covid pass is not in use at the Opera and Ballet since it is only to be used during restrictions. We will follow the guidelines of the authorities and will adjust our policy if and when necessary.

You will find all the latest information for staying safe at the Opera House on this page. Our personnel have also been trained accordingly. These important instructions and restrictions are valid until further notice.

Thank you for following the new safety measures with us. This enables everyone to enjoy Finnish National Opera and Ballet performances in a safe environment, now and in the future.

Please stay home if you have symptoms

You can cancel your tickets and refreshments as late as 7 hours before the performance starts. Read more about cancelling tickets and see our sales terms and conditions for exceptions. Their value will be credited to your customer account. You must use all the credit in your user account during spring 2022.

Hygiene is paramount

Wear a face mask. Hand sanitiser is available in the vicinity of each cloakroom. Please cough or sneeze into a disposable tissue or your upper sleeve.

Keep your distance

Please maintain distance to other members of the audience, also while queuing. Adhere to the instructions provided and avoid close physical contact. Please arrive at the performance and the auditorium in good time. To prevent congestion, it’s also important to follow instructions from our personnel upon leaving the auditorium at the end of the performance.

How to ensure a safe visit

  • Order refreshments in advance: online 24 hours before the performance, by phone Mon–Fri 10–18, Sat 12–18 or  at the customer service desk Mon–Fri 14–19, Sat 12–18. On the day of the performance, you can order refreshments by phone for Mon-Fri performances by 16.00 on the same day. For Saturday performances, telephone orders must be placed by 16.00 on Friday.
  • Make sure that you have the correct ticket. You can check your seat in your customer account or using the Opera&Ballet mobile application.
  • Please arrive early and ensure your ticket is ready for inspection as you enter the Opera House. The Opera House opens 1.5 hours before each performance.
  • Please wear a face mask to adhere to official recommendations.
  • Programme leaflets are only sold at the customer service desks of the Töölönlahti and Mannerheimintie entrances.
  • Please pay by card when possible.
  • Take your seat in good time to prevent congestion.
  • At the end of the performance, please leave the auditorium according to instructions from our personnel.

Our personnel are happy to help you whenever necessary. We have also implemented stricter cleaning procedures, including the cleaning of surfaces during every performance.

Watch the instructions: Safety comes first