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Step-free access to the pleasures of opera and ballet

Step-free access

The FNO’s own car park on Oopperankuja on the Töölönlahti side is for disabled parking. There is step-free access to the Opera House from Töölönlahti entrance.

Cloakroom

When entering through the accessible Töölönlahti entrance on Oopperankuja, the cloakroom is right across the foyer. There is no cloakroom charge.

Wheelchair locations

You can reach the 1st and 2nd balconies by lift, but the stalls and 3rd balcony are only accessible by stairs. The wheelchair locations in the Main Stage are in the 1st balcony boxes 3 and 4 and in the 2nd balcony boxes 1, 2, 3 and 4. There are wheelchair seats at Almi Hall, too. Wheelchair accessible entrance to the hall is via a dedicated lift.

Accessible toilets

Accessible toilets are available in the Alfons Lobby near the Töölönlahti entrance and at the ends of the 2nd balcony.

Induction loop

The induction loop in the Main Stage provides hearing assistance to hearing-aid users. Currently, the system only works in the stalls and on the 2nd balcony. Click here to check the coverage areas, mention this when booking your ticket.

The Opera and Ballet Customer Service (in the Alfons Lobby facing Töölönlahti Bay) is fitted with an induction loop to serve those wearing a hearing aid. Thanks to the induction loop, the customer service agent’s voice is transmitted from the microphone directly to the hearing aid without any external interefence. Ticket offices provided with induction loops are marked with a spesific sign. Click here to view an image of the customer service desk.

Surtitles

Following international practice, operas are generally performed in their original languages. There is a surtitling screen above the proscenium arch, usually with the text in Finnish, Swedish and English.

Sign-language interpreting

About one opera production per year is interpreted in sign language at the FNO. Information on sign-language interpreting will be published on the FNO website and in the social media.

There is sign language interpretation in Carmen’s performances on 21 Sep and 3 Oct. Further information: liput@opera.fi.

Scents and perfumes

Unfortunately, we cannot guarantee scent-free performances or seats, but we encourage every audience member to be considerate, as there are always likely to be other audience members sensitive to scents.

Further information and feedback

In accessibility issues, contact our customer service (liput[at]opera.fi, tel. (09) 4030 2210, Mon to Fri 09.00–16.00). At the Opera House, you will be assisted by hostesses and ushers in the foyers and cloakrooms.

Please contact us if you wish to give us feedback about accessibility at the Opera House. We are constantly looking to improve accessibility, so all feedback is very welcome.