The FNOB’s own car park on Oopperankuja on the Töölönlahti side is for disabled parking. There is step-free access to the Opera House from Töölönlahti entrance.
When entering through the accessible Töölönlahti entrance on Oopperankuja, the cloakroom is right across the foyer. There is no cloakroom charge.
Tickets to the Finnish National Opera and Ballet can be bought by telephone on +358 (0)9 4030 2211. Lines are open from Monday to Friday from 10 a.m. to 6 p.m. and on Saturdays from 12 p.m. to 6 p.m. The customer service point of the Opera House is located in the Alfons lobby next to the Töölönlahti bay entrance. Its opening hours are from Monday to Friday from 2 p.m. to 7 p.m. and on Saturdays from 12 p.m. to 6 p.m. Please check our website for exceptions to these opening hours.
Please book your accessible seat at the time of booking your tickets. Alternatively, please contact our customer service at least one week before the performance by phone on +358 (0)9 4030 2210 (from Monday to Friday from 10 a.m. to 4 p.m.) or via email at liput[at]opera.fi.
If the EU Disability Card entitles you to an accompanying assistant or support person, their ticket will be free. In other cases, please consult our customer service for more information. Read more about the EU Disability card.
You can reach the 1st and 2nd balconies by lift, but the stalls and 3rd balcony are only accessible by stairs. The wheelchair locations in the Main Stage are in the 1st balcony boxes 3 and 4 and in the 2nd balcony boxes 1, 2, 3 and 4. There are wheelchair seats at Almi Hall, too. Wheelchair accessible entrance to the hall is via a dedicated lift.
Accessible toilets are available in the Alfons Lobby near the Töölönlahti entrance and at the ends of the 2nd balcony.
An induction loop improves the listening experience of hearing aid users in the Main Stage auditorium. The induction loop works throughout the auditorium with a receiver available from the customer service desk in the lobby. The receiver also works with standard headphones. You can enquire about the receiver when buying tickets or arriving at a performance. Our lobby staff are happy to assist you in using the device.
The Opera and Ballet Customer Service (in the Alfons Lobby facing Töölönlahti Bay) is fitted with an induction loop to serve those wearing a hearing aid. Thanks to the induction loop, the customer service agent’s voice is transmitted from the microphone directly to the hearing aid without any external interefence. Ticket offices provided with induction loops are marked with a spesific sign.
Following international practice, operas are generally performed in their original languages. There is a surtitling screen above the proscenium arch, usually with the text in Finnish, Swedish and English.
About one opera production per year is interpreted in sign language at the FNO. Information on sign-language interpreting will be published on the FNO website and in the social media.
Scents and perfumes
Unfortunately, we cannot guarantee scent-free performances or seats, but we encourage every audience member to be considerate, as there are always likely to be other audience members sensitive to scents.
Further information and feedback
In accessibility issues, contact our customer service (liput[at]opera.fi, tel. (09) 4030 2210, Mon to Fri 10.00–16.00). At the Opera House, you will be assisted by hostesses and ushers in the foyers and cloakrooms.
Please contact us if you wish to give us feedback about accessibility at the Opera House. We are constantly looking to improve accessibility, so all feedback is very welcome.