Service with a smile

Ticket checking

We will inspect your tickets at the entrance to the auditorium. It’s perfectly fine to show your ticket on your mobile phone screen, and it is not necessary to fold your printed ticket. The ticket will show your seat number and whether your seat is on the left or right side of the auditorium. The entrance to the stalls is down the stairs from the Main Foyer. The first balcony is on the same level as the Main Foyer and the second and third balconies can be reached by lift or stairs.

You will find the row numbers at the end of each row and the seat numbers on each seat. To see exactly where you are seated, you can take a look at the seating plan in advance via the links further up on this page.

Arrival

The doors of the main entrance on the Mannerheimintie side generally open 1.5 hours before a performance in the Main Stage. The Töölönlahti entrance is wheelchair-accessible. The Opera House is well served by public transport, with trams 1, 2, 4, 8 and 10, for instance, stopping right outside the building.

Parking

The nearest parking is located approximately 100 metres from the Opera House on Mäntymäenkenttä field. Paid parking is available from Monday to Friday until 9 pm, but parking is free later in the evenings and on weekends. The same parking serves the customers of Kisahalli sports hall, the Olympic Stadium and Sonera Stadium, as well as local residents, so it can get very busy. Please allow sufficient time to find a parking spot.  

Free cloakroom

For fire safety reasons large backpacks, bags or other sizeable belongings are not allowed in the auditorium. Your ticket includes a free cloakroom service, meaning that you can leave your belongings in our safe hands during the performance.

The duration of the performance and intervals

The duration of the interval is 25 minutes. Some performances have two intervals, though most have just one. The interval is included in the total duration of a performance, which varies for each production. You will find the duration of each performance on the production’s dedicated web page.

Photography

For copyright reasons, taking photos and recording music in our performances is strictly forbidden. Not to worry, however, as you’ll find lovely photos of each production on our website. On the other hand, taking photos and videos of the curtain call and updating your social media in our foyers is permitted, even very much encouraged! Share the magic moments and tag your photos with @oopperabaletti so we can see them, too. Please don’t share photos of other visitors without their permission.

Latecomers wait ‘til the break

Please arrive in good time. In order to not disrupt the performance, we cannot allow latecomers into the auditorium. Should you arrive late, please ask for the concierge in the lobby or foyer to assist you.

Leaving the auditorium during a performance

We do not allow people to leave the auditorium in the middle of a performance, as we wish to guarantee an undisrupted performance for the audience and performers alike. If you have to leave the auditorium in the middle of a performance, you can only re-enter after the interval.

Subtlety with scents

Some people in the audience will be sensitive to fragrances. Please be mindful of them when putting on perfume.

Lost property

You can enquire after lost property from our concierge via telephone at (09) 4030 2306. Any belongings left behind are delivered biweekly to the lost property office of Suomen löytötavarapiste. We cannot accept responsibility for our visitors’ personal items.