In this article you will find updated information about the effects of the coronavirus at the Finnish National Opera and Ballet (updated 30.4.2021)
Our performances in spring 2021 have been cancelled. This also applies to free events and activities for children.
We will contact customers who have bought tickets and/or refreshments for the cancelled performances. Please note that this decision has led to longer than average wait times for customer service. Our customer service desk is closed until further notice. Our telephone service and online store support are open from Monday to Friday from 10 a.m. to 5 p.m. See the opening hours of our customer service.
Recordings of opera and ballet performances are available to watch during the break in performances at our Stage24 online service.
RING returns in August 2022 with Hannu Lintu as conductor
As the development of the coronavirus situation continues to be uncertain, the Finnish National Opera and Ballet has decided to postpone performances of all the remaining productions in the RING cycle to ensure that they can be staged and that they will be able to be performed to a full auditorium with a full orchestra. Die Walküre has already been rehearsed, and we were hoping to be able to perform it in a few weeks’ time, but the premiere has now been scheduled for August 2022. The production of Siegfried will be postponed from May 2021. The timetable for the remaining productions is being considered at this time.
The timetable changes have resulted in conductor replacements. Hannu Lintu, who will begin his tenure as Chief Conductor already on 1 August 2021, will take over the future RING productions, conducting all the three remaining operas: Die Walküre, Siegfried and Götterdämmerung.
If you have tickets and/or refreshment orders related to the cancelled performances, we will credit the value of your purchases to your customer account for later use. You must use all the credit in your user account during spring 2022. The credit is valid for tickets and refreshments for performances in the 2021–2022 season as well as for gift vouchers valid for 24 months from the date of purchase. As an exception to our usual policy, you can also use it to buy a season ticket for the 2021–2022 season. The easiest way to do so is to go to our online store. Log onto your customer account.
If a performance is cancelled by the Finnish National Opera and Ballet, you may also request to have your refund paid into your bank account. Please click here to complete a form. Another alternative is to request that we credit the value of your purchases to the payment method you used in the online store. To allow us to do so, send us an e-mail to: email@example.com. Due to the exceptional circumstances, refund requests must be made by 30 September 2021. Refund request forms sent between June 19th and July 25th will be processed in week 30.
A safe return to the Opera and Ballet
We are taking the safety recommendations to mitigate the coronavirus pandemic extremely seriously. You will find all the latest information for staying safe at the Opera House here.
Please stay home if you have symptoms. You can cancel your tickets and refreshments as late as 7 hours before the performance starts. Their value will be credited to your customer account and remains valid for any performance in season 2021–2022. Read more about sales and delivery terms and conditions.
How to cancel your tickets and refreshments online:
- Sign in to your customer account here.
- Go to Upcoming Events
- Select the performance you want to cancel and click the Cancel button beneath the performance details.
- Follow the onscreen instructions.
- Remember to also cancel any refreshments you’ve ordered for the performance.
- The value of your purchase will be instantly returned to your customer account as credit. The credit on your account will remain valid for performances in season 2021–2022.