In this article you will find updated information about the effects of the coronavirus at the Finnish National Opera and Ballet (updated 5.1.2021)
Our performances have been cancelled until 31 January 2021. This also applies to free events and activities for children. It’s important for us to ensure the health and safety of both our audience and our employees.
We will contact customers who have bought tickets and/or refreshments for the cancelled performances. Please note that this decision has led to longer than average wait times for customer service. Our customer service desk is closed until January 31st. Our telephone service and online store support are open from Monday to Friday from 10 a.m. to 5 p.m. The telephone service is closed for Epiphany on 6 January. See the opening hours of our customer service.
Recordings of opera and ballet performances are available to watch during the break in performances at our Stage24 online service.
Performances cancelled from 23 November 2020 to 15 January 2021
The performances of The Merry Widow, Le nozze di Figaro, and The Nutcracker and the Mouse King have been cancelled from 7 December 2020 to 15 January 2021. In addition to this, the performances of Pippi Longstocking have been cancelled from 16 January to 6 February 2021.
In spring 2021, you can cancel tickets and refreshments up to 7 hours before the start of a performance. Please only visit us if you’re feeling well. For more information, see our sales terms and conditions.
If you have tickets and/or refreshment orders related to the cancelled performances, we will credit the value of your purchases to your customer account for later use. You may use the balance and purchase a ticket and/or refreshments for a future performance. Due to the exceptional situation, we have extended the validity of user account balances until spring 2022. Exceptionally, you may also use your balance to buy a season ticket or gift voucher. The easiest way to do so is to go to our online store. Log onto your customer account here.
If a performance is cancelled by the Finnish National Opera and Ballet, you may also request to have your refund paid into your bank account. Please click here to complete a form. Another alternative is to request that we credit the value of your purchases to your own credit card. To allow us to do so, send us an e-mail to: firstname.lastname@example.org.
Please note that there are currently some delays in processing the returns and it may take up to a couple of weeks for you to receive the payment.
E-mail is the best way to reach our customer service
Have you got any questions? At the moment, the FNOB Customer Service is extremely busy. The surest way to get a reply is to send a message by e-mail to email@example.com. We will process all the messages and get in touch with you as soon as we can.
A safe return to the Opera and Ballet
We are taking the safety recommendations to mitigate the coronavirus pandemic extremely seriously. You will find all the latest information for staying safe at the Opera House here.
Please stay home if you have symptoms. You can cancel your tickets and refreshments as late as 7 hours before the performance starts. Their value will be credited to your customer account and remains valid for any performance until end of spring 2022. Read more about sales and delivery terms and conditions.
How to cancel your tickets and refreshments online:
- Sign in to your customer account here.
- Go to Upcoming Events
- Select the performance you want to cancel and click the Cancel button beneath the performance details.
- Follow the onscreen instructions.
- Remember to also cancel any refreshments you’ve ordered for the performance.
- The value of your purchase will be instantly returned to your customer account as credit. The credit on your account will remain valid for performances until the end of spring 2022.