In this article you will find updated information about the effects of the coronavirus at the Finnish National Opera and Ballet (updated 11.5.2020)
Due to the coronavirus epidemic the Opera House is closed, and all the remaining Opera and Ballet performances of the spring season are cancelled. We want to secure the health and safety of our audiences and our staff.
The second part of Richard Wagner’s RING tetralogy, Die Walküre, will be postponed to autumn season and it will replace the performances assigned for Siegfried. Siegfried, the third part of the tetralogy will be performed in spring 2021 and the final part Götterdämmerung in autumn 2021. The performances of Die Walküre, which are moved to autumn 2020, will be included in the season card 2020-2021.
Also the last ballet premiere of the spring COW will be postponed to autumn 2020. Explore the productions of season 2020-2021 here.
During the cancellation period you can watch performances online at Stage24.
If you have tickets and/or refreshment orders related to the cancelled performances, read the following text on how to get a refund.
If you have tickets and/or refreshment orders related to the cancelled performances, we will credit the value of your purchases to your customer account for later use. You will receive a refund in the manner you prefer.
The easiest and most affordable way is to utilise the balance on your account to buy a ticket for a future performance. You may use the balance and purchase a ticket and/or refreshments for season 2020–2021. Exceptionally, you may also use your balance to buy a season ticket or gift voucher. The easiest way to do so is to go to our online store. Log onto your customer account here.
Another alternative is to request that we credit the value of your purchases to your own credit card. To allow us to do so, send us an e-mail to: firstname.lastname@example.org.
If neither of these alternatives suits you, we can credit the money to your bank account. Click here to complete a form. Please note that there are currently some delays in processing the returns and it may take up to a couple of weeks for you to receive the payment.
E-mail is the best way to reach our customer service
Have you got any questions? At the moment, the FNOB Customer Service is extremely busy. The surest way to get a reply is to send a message by e-mail to email@example.com. It may take weeks before we answer, but we will process all the messages and get in touch with you as soon as we can.