Click here to find updated information about the effects of the coronavirus at the Finnish National Opera and Ballet.
The Finnish National Opera and Ballet, in compliance with the instructions issued by the authorities, is cancelling performances from 12 to 14 March as part of the efforts to contain the coronavirus. If you have tickets and/or refreshment orders related to the cancelled performances, read the following text on how to get a refund.
Information on other upcoming changes will be posted on our website as soon as possible.
During the suspension, you can enjoy opera and ballet works online at Stage24.
If have tickets and/or refreshment orders related to the cancelled performances, we will credit the value of your purchases to your customer account for later use. You will receive a refund in the manner you prefer.
The easiest and most affordable way is to utilise the balance on your account to buy a ticket for a future performance. You may use the balance up to 15 September and purchase a ticket for any performance on sale scheduled for the 2020–2021 season. Exceptionally, you may also use your balance to buy a season ticket or gift voucher. The easiest way to do so is to go to our online store. Log onto your customer account here.
Another alternative is to request that we credit the value of your purchases to your own credit card. To allow us to do so, send us an e-mail to: email@example.com.
If neither of these alternatives suits you, we can credit the money to your bank account. Click here to complete a form.
E-mail is the best way to reach our customer service
Have you got any questions? At the moment, the FNOB Customer Service is extremely busy. The surest way to get a reply is to send a message by e-mail to firstname.lastname@example.org. It may take some time before we answer, but we will process all the messages and get in touch with you as soon as we can, by e-mail or phone, whichever you prefer.